No Timecode output from Protools I/O

[CDIBarnes]

We just purchased 3 HDX systems with new hardware and for some reason the LTC output has no output on any system. No TC at all. We have been on the phone with Avid support, but no luck. Are we missing some obscure setting? Dip switch? Anything you all can have us try? Thanks

[BobbyDazzler]

Is this on your Sync HD?
More info would help us get to the heart of the problem

[Drew Mazurek]

Command J

[CDIBarnes]

Yes, brand new Sync HD. What 's the command J thing? Thanks

[Craig F]

command J put Pro Tools online but that old way
do you have the LTC button clicked on in the Synchronisation section of the Transport

[CDIBarnes]

We figured this out. Remember, we are generating TC, not receiving. So Command J does not apply.
>
>In short, our installation, which requires long sync cables, are the
>issue. Apparently, the new cards do not send as beefy of a signal as
>the old systems. It is not an issue of software or old vs. new sync io's.
>Here's how we got to the bottom of this...
>
>This morning, Scott discovered that, for reasons no one can recall, the
>studio D sync cable ran through an ethernet-based extender while
>studios F and C did not. Yesterday, F and C didn't generate timecode,
>although they 'saw' the sync i/o, whereas studio D didn't even see the sync i/o.
>This morning, Scott cycled power on this extender, and voila' - Studio
>D sees the sync i/o, generates timecode, etc just fine. (our session
>was saved. Thanks Scott!)
>
>Next, we used this boosted cable set up from the studio D rig on the
>studio F hardware, and it all works perfectly as well. So we now need
>to buy two new extenders.
>
>The item to add to the knowledge base is something like: Long sync i/o
>cable runs which used to work on earlier systems may not work on the
>new ASX card systems without running though a signal booster.

[Craig F]

PITA but good to know, thanks

[Drew Mazurek]

Originally Posted by Craig F

command J put Pro Tools online but that old way

I thought it used to be that way.

[Craig F]

Originally Posted by dmazurek

I thought it used to be that way.

it was but in 9 (or was it 8) this was changed so LTC generation can happen w/o putting PT online

[Drew Mazurek]

Originally Posted by Craig F

it was but in 9 (or was it 8) this was changed so LTC generation can happen w/o putting PT online

Shows how long it's been since I did that!!!