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Old 05-30-2013, 05:21 AM
Jmo9 Jmo9 is offline
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Join Date: May 2013
Location: Minneapolis, Minnesota
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Default Avid Support Codes

I was wondering if anyone has experience buying an Avid Support Code.
I have an issue that this forum was unable to resolve (http://duc.avid.com/showthread.php?t=339030).

I've never contacted a technician before. Here are my questions:

-With my PT 10 and Mbox, is it the Pro Tools HD support (at $79+) or The Pro Tools Software LE, M-powered, stand alone ($39+) that I need to purchase?

-Is there a refund if they fail to solve the problem? (forgive me if that sounds naive)

-Any other tips/advice in dealing with the techs?

-Anyone have positive or negative experience buying/using a Support Code?

Thanks.
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