DAE ERRORS

[JLSIII]

I searched the DUC for help before submitting my problem.
I recently condensed the old files on my recording drive, using disk cleanup, to make room for more, because it was down to 21% left. Bad Mistake! Next time I ran PTLE 7.3 on my Spectral RM7000 computer, the counter wouldn't budge from 1|01|01, and I got the error message that the DAE couldn't get audio from the hard drive fast enough, or the disk was too fragmented, or my Firewire drive was having problems from a CPU overload. I tried loading all sorts of files that worked before, for years. I also tried every different setting in Setup>DAE Engine, such as lowering the percentage, changing the level, selecting one and two processors, everything. Nothing helps.
The tiny System usage window, when displayed, shows a red bar coming from the right (for CPU), while a green bar comes from the left.

I spent all last night defragmenting my recording drive over six times, getting rid of all the red, defragmented files. There was a totally red display that is now blue, with no red, fragmented files.

But I still get the same result.
I tried fetching files from my other two backup hard drives, but get the same error message.

Has my computer swallowed its tongue and died?
Did my condensing of files on my recording drive cause a fatal error?
This is a high end system, with a Pentium 4 that has worked well for three years,
with upgrades through PTLE 6.7, 6.9, 7.0, and 7.3.
How can I get back to normal?


SiSoftware Sandra

System
Host Name : SPECTRALRM7000
Processor
Model : Intel(R) Pentium(R) 4 CPU 3.40GHz
Speed : 3.40GHz
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size, 2 threads sharing
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector, 2 threads sharing

System
Mainboard : Intel Corporation D875PBZ
Bus(es) : AGP PCI IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Intel Corp. BZ87510A.86A.0106.P27.0406281338
Total Memory : 2GB DDR-SDRAM

Chipset 1
Model : Intel Corporation 82875P,E7210 Memory Controller Hub
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 2GB DDR-SDRAM
Memory Bus Speed : 2x 200MHz (400MHz data rate)

Video System
Desktop Monitors/Panels : 2
Monitor/Panel : Plug and Play Monitor
Monitor/Panel : Plug and Play Monitor
Adapter : Radeon X1300/X1550 Series
Adapter : Radeon X1300/X1550 Series Secondary

Physical Storage Devices
WDC WD1600JB-00FUA0 (ATA) : 149GB (E:)
WDC WD740GD-32FLA0 (ATA) : 69GB (C:)
HDS722516VLSA80 (ATA) : 153GB (D:)
WDC WD1600BB-00GUA0 (FireWire/1394) : 149GB (I:)
WDC WD2500JB-00GVC0 (FireWire/1394) : 233GB (H:)
HDS725050KLAT80 (FireWire/1394) : 466GB (G:)
SanDisk Cruzer Micro (USB) : 489MB (J:)
SONY DVD RW DW-D18A (ATAPI) : N/A (F:)

Logical Storage Devices
Removable (E:) : 128GB (57GB, 45% Free Space) (NTFS) @ WDC WD1600JB-00FUA0 (ATA)
Hard Disk (C:) : 62GB (50GB, 80% Free Space) (NTFS) @ WDC WD740GD-32FLA0 (ATA)
RECORDING (D:) : 153GB (36GB, 24% Free Space) (NTFS) @ HDS722516VLSA80 (ATA)
150 GB (I:) : 149GB (83GB, 56% Free Space) (NTFS) @ WDC WD1600BB-00GUA0 (FireWire/1394)
250 GB (H:) : 233GB (106GB, 45% Free Space) (FAT32) @ WDC WD2500JB-00GVC0 (FireWire/1394)
500 GB (G:) : 466GB (312GB, 67% Free Space) (NTFS) @ HDS725050KLAT80 (FireWire/1394)
CD-ROM/DVD (F:) : N/A @ SONY DVD RW DW-D18A (ATAPI)
3.5" 1.44MB (A:) : N/A
Removable Drive (J:) : 488MB (362MB, 74% Free Space) (FAT) @ SanDisk Cruzer Micro (USB)

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D7
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24DE
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device

MultiMedia Device(s)
Device : E-MU E-DSP

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP (2002) Professional 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Adapter : Intel(R) PRO/1000 CT Network Connection

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
SiSoftware Sandra

Mainboard
Manufacturer : Intel Corporation
Multi-Processor (MP) Support : 1 Processor(s)
MPS Version : 1.40
Model : D875PBZ
Version : AAC26680-302
Serial Number : BTBZ40302995
System BIOS : 64-0100-000001-00101111-062804-iSPGDL

On-board Devices
Intel GMCH AGP Graphics Controller : Video Adapter (Disabled)
Intel Ethernet Device : Ethernet Adapter (Enabled)
Intel ICH5 Audio Device : Sound Adapter (Disabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
DIMM0 - J5G1 : Manufacturer1 PartNum1 SerNum1 AssetTagNum1 DIMM Synchronous DDR-SDRAM 1GB/64 @ 400Mt/s
DIMM1 - J5G2 : Empty
DIMM2 - J5H1 : Manufacturer3 PartNum3 SerNum3 AssetTagNum3 DIMM Synchronous DDR-SDRAM 1GB/64 @ 400Mt/s
DIMM3 - J5H2 : Empty

Chipset 1
Model : Intel Corporation 82875P,E7210 Memory Controller Hub
Revision : A3
Bus : Intel AGTL+
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed : 4x 200MHz (800MHz data rate)
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6400MB/s (estimated)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 1GB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Bank 1 : 1GB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Supported Memory Types : ECC DDR-SDRAM
Channels : 2
Memory Bus Speed : 2x 200MHz (400MHz data rate)
Maximum Memory Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : Yes
Refresh Rate : 7.80µs
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 6400MB/s (estimated)

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Wintec
Type : 1GB ECC DDR-SDRAM
Technology : 18x(64Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Version : 1.0
Date of Manufacture : Saturday, December 25, 1999
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Memory Module 2
Manufacturer : Wintec
Type : 1GB ECC DDR-SDRAM
Technology : 18x(64Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Version : 1.0
Date of Manufacture : Saturday, December 25, 1999
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

System Clock Generator
Model : ICS 952618
Software Programmable : Yes
Read-Back Support : Yes

Environment Monitor 1
Model : NS LM85B SMB
Version : 6.02
Mainboard Specific Support : No

Temperature Sensor(s)
Board Temperature : 44.0°C / 111.2°F td
CPU Temperature : 66.0°C / 150.8°F td
Auxiliary Temperature : 42.0°C / 107.6°F td

Voltage Sensor(s)
CPU DC Line : 1.30V
Aux DC Line : 1.54V
+3.3V DC Line : 3.39V
+5V DC Line : 5.21V
+12V DC Line : 12.06V

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 64MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 3
PCI Bus 0 : PCI (2/1x PCIClk)
PCI Bus 2 : PCI (2/1x PCIClk)
PCI Bus 3 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
Revision : A3
ACPI Power Management Enabled : Yes
Random Number Generator Support : Yes
Random Number Generator Enabled : No
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller
Revision : A3

Sound Adapter 1
Model : Creative Labs E-MU E-DSP Audio Processor
Revision : A4
Type : AC '97

USB Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Revision : A3
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : VIA Technologies Inc VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
Revision : E7
Version : 1.00
Interface : OHCI
Enhanced Support : No
Speed : 400MHz

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
J6C1 : AGP-4x 32-bit +3.3V Full-Length Used
J7B2 (1h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Used (Intel Corporation 82875P PCI to AGP Bridge)
J7B1 (2h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available
J8B3 (3h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Used (Intel Corporation 82875P,E7210 PCI to CSA Bridge)
J8B2 (4h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Used
J9B1 (5h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available

Port Connector(s)
J1A1 - PS2Mouse : Mouse / PS/2
J1A1 - Keyboard : Keyboard / PS/2
J2A1 - COM 1 : Serial Port 16550A / DB-9 pin female
J3A1 - LPT1 : Parallel Port ECP/EPP / DB-25 pin male
J1A2 - USB : USB / USB
J1A2 - USB : USB / USB
JA4A1 - USB : USB / USB
JA4A1 - USB : USB / USB
JA4A1 - RJ-45 Type : Network / RJ-45
J5A1 - Audio Mic In : Audio / Mini-jack
J5A1 - Audio Line In : Audio / Mini-jack
J5A1 - Audio Line Out : Audio / Mini-jack
J2J1 - +12V : None
J3J1 - FDD : Floppy Disk
J5J2 - PRI IDE : ATA
J5J1 - SEC IDE : ATA
J8B1 - CDIN : Audio / CD-ROM Sound Input
J9A1 - AUX IN : Audio
J8J2 - FRONT PANEL HDR : None
J1F1 - CPU FAN : None
J7J1 - FRONT CHASSIS FAN : None
J1B1 - REAR CHASSIS FAN : None
J5B1 - REAR CHASSIS FAN : None
J7J2 - BIOS CONFIG : None
J8A1 - FP AUDIO : Proprietary
J9F1 - FRONT PANEL USB : None
J2H1 - PS : None
J8H1 - CH INTR : None

[DigiTechSupt]

You should start with the steps in the Win XP/ Pro Tools 6.x/7.x General Troubleshooting thread and post specific info on your system per the info on that thread if you're unable to resolve the problem.

You may want to look at the Help us help you thread as well.

[DigiTechSupt]

One other question - what are the error numbers in the messages you're getting?

Also - is it possible that your audio files are now compressed? If you look at them in the browser, do the names show up in blue?

[JLSIII]

The error message I am receiving is -9073, slow or fragmented drive.
And yes, all my audio files and sessions are now listed in blue.
For some reason, I thought defragging the drive would reverse the compression I had done.
Obviously, that is not the case.
What can un-compress the files on my drive?

[Avid]

http://duc.digidesign.com/showflat.php?Number=1175633

[HGC]

Hi there; I get the same type of error (-9073), running the audio off a 2nd internal drive. When I hook up an external fire-wire drive and run off that the problem actually gets worse. I checked to see if my files are compressed and they are not. So I'm thinking it might be an fire-wire issue. According to the sandra report my fire-wire card is a:

FireWire/1394 Controller 1
Model : Hewlett-Packard Company R5C832 IEEE-1394 Controller
Version : 1.10
Interface : OHCI
Enhanced Support : Yes
Channels : 64
Speed : 400MHz

Computer is a HP dv9000 laptop. PT hardware is a 003. Full sandra report is posted here: http://duc.digidesign.com/showflat.p...=5&o=&fpart=42

I've gone through all the steps in the manual/onlie that I can find to optomise the computer. I also regularly delete the digidesign databse folders from all my harddrives, delete the DAE prefs, delete the digidesign folder in my Applications data, delete the volumes folder from my protools/database folder, and delete the prefetch file.

Any help is greatly appriciated.

[JLSIII]

Thanks.
That link to a previous post showed me how to use files that are compressed.
I found it to be so time consuming to uncheck every audio file and session in all my folders
that I resorted to copying the folders from my backup drive back to the recording drive,
overwriting the folder's contents.

That does not work, however.
The files show up as compressed on the recording drive, even they were not so on the backup drive.
I solved this by first deleting the folder on my recording drive and then copying the folder from
the backup drive. Now I can access the session and audio files from my recording drive without
getting that error message.

I still have a problem, though.
In my PTLE 7.3 program, the system usage window has three bars, or slots for bars,
that can show green from left to right: PCI, CPU, and DSK.
The problem is a RED BAR that emanates from the RIGHT in the CPU slot.
It was never there before.
I can right click it to make it go away, but it returns when I hit play.
What does that red bar indicate?
Surely something bad.