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Backed myself into a corner i think..
Okay basically,
I'm a student studying Audio Production, Last year I bought a 1 year EDU subscription from an Avid authorised reseller. Activated the code, went through identit-e and everything, was all good and had no hassles This year I wanted to buy another one, but I found out I had missed the cut off to renew my academic eligibility. I tried to buy a one year subscription through the Avid store, but it kept sending me around in circles. I ended up buying another 1 year EDU from an Avid authorised reseller, went to enter this and was sent around in circles again I switched to a monthly subscription, which let me verify my academic eligibility, and have paid for 2 months of this and everything's working fine Only issue is, I have this code from a retailer for 1 year of protools. On my master account it says I'm academically verified until next year so that's all good. But when I enter this code from the retailer, it says I have to update my billing information to activate it. But I can't update my billing info with a subscription active (the monthly subscription.) I have no idea what to do with this, I think I backed myself into a wall and any help would be great. Recap - Bought a 1 year EDU subscription for Protools from an authorised reseller - Tried to re-verifiy my academic eligibility after it expired early this year - Bought another 1 year EDU subscription from a reseller, this didn't work or I couldn't get it verified I'm not sure - Tried to re-verify my academic eligibility - Bought a monthly subscription for Protools through the Avid Store, which seemed to solve all my verification academia issues I guess my question is, is there a way to activate this 1 year code I paid for and cancel my 9.99/month subscription ? Many thanks, Have avoided dealing with this for a month but I thought I should reach out, Avid support are offline at the moment so any advice/help until I hear back would be greatly appreciated Aaron |
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