Pro Tools keeps doing strange errors

[Dan-Jay]

1. Memory violations
2. Sometimes it says that Pro Tools is running really low in memory even when I hardly have anything loaded in it.

3. The other day I got an error I've never had before. When I saved my project, it said it couldn't save because the session was "end of stream". I could not open the session anymore either. It said something like this.... Pro Tools "start up session commmand has been disabled because of an end of stream error"???

4. Pro Tools always has problems every time I save a project. I mainly get something like an access violation error or something like this, and also memory violations when yet again I've hardly reached the limit. This only happeneds when I save a project. I know when the problem has happened because when I save, at first it doesn't save, then I save again and I have to shut PT down.

Also, PT decides to delete it's own sessions off my hard drive when I save my projects and this is just [bleep][bleep][bleep][bleep]ting me up the wall because I keep losing my work!


Here's a sandra report.

SiSoftware Sandra

Computer
Model : Gigabyte EX58-UD5
Workgroup : WORKGROUP
Host Name : Dan-PC
User : Dan

Processor
Model : Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Speed : 2.83GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing

Computer
Mainboard : Gigabyte EX58-UD5
BIOS : Award (Phoenix) F3 11/14/2008
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 24GB DIMM DDR3

Chipset
Model : Giga-Byte X58 I/O Hub
Front Side Bus Speed : 2x 2.43GHz (4.86GHz)

Chipset
Model : Giga-Byte Core Desktop (Bloomfield) UnCore
Front Side Bus Speed : 2x 2.43GHz (4.86GHz)
Total Memory : 24GB DIMM DDR3
Channels : 3
Memory Bus Speed : 2x 540MHz (1GHz)

Memory Module(s)
Memory Module : Corsair CMP12GX3M3A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (8-8-8-23 5-31-9-5)
Memory Module : Corsair CMP12GX3M3A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (8-8-8-23 5-31-9-5)
Memory Module : Corsair CMP12GX3M3A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (8-8-8-23 5-31-9-5)
Memory Module : Corsair CMP12GX3M3A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (8-8-8-23 5-31-9-5)
Memory Module : Corsair CMP12GX3M3A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (8-8-8-23 5-31-9-5)
Memory Module : Corsair CMP12GX3M3A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (8-8-8-23 5-31-9-5)

Video System
Video Adapter : NVIDIA GeForce 6500 (Microsoft Corporation - WDDM) (4 PS3.0, 3 VS3.0 398MHz, 128MB DDR3 2x702MHz, PCIe 1.00 x16)
Video Adapter : NVIDIA GeForce 6500 (Microsoft Corporation - WDDM) (4 PS3.0, 3 VS3.0 398MHz, 128MB DDR3 2x702MHz, PCIe 1.00 x16)

Graphics Processor

Storage Devices
SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (E:)
SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (F:)
WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 466GB (G:)
Seagate ST3250310NS (250GB, SATA300, 3.5", 7200rpm, NCQ) : 233GB (C:)
WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 466GB (H:)
PIONEER DVD-RW DVR-218L (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
FWRSJ LY3CDAZ4 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (I:)

Logical Storage Devices
Prod 1 (E:) : 932GB (NTFS) @ SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Prod 2 (F:) : 932GB (NTFS) @ SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Prod 3 (G:) : 466GB (NTFS) @ WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Hard Disk (C:) : 233GB (NTFS) @ Seagate ST3250310NS (250GB, SATA300, 3.5", 7200rpm, NCQ)
Prod 4 (H:) : 466GB (NTFS) @ WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
3.5" 1.44MB (A:) : N/A
Optical Drive (D:) : N/A @ PIONEER DVD-RW DVR-218L (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (I:) : N/A @ FWRSJ LY3CDAZ4 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Disk Controller : Giga-Byte 6 port SATA AHCI Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Wireless Adapter 1 : NETGEAR RangeMax(TM) Wireless USB 2.0 Adapter WPN111 (802.11g (ERP), TKIP, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[Dan-Jay]

Just did it again!!!!!

Saved my work, I got an access violation thing, than my session is no longer on my hardrive!!!! WTF!!!!

[Dan-Jay]

Really.........? Not one response yet.

[Dan-Jay]

Is there a number I can call? Look, I just really want to call someone and explain what's happening. I need help.

[philip888]

Is this happening to all you sessions or just a certain one?

[philip888]

Have you done this?


Delete Digidesign Databases and Preferences

To delete Digidesign Database folders for all hard drives in Windows 7:

* Go to your Start menu and click on Computer.
* Double-click on the C: drive.
* Double-click on Program Files.
* Go to the Digidesign folder.
* Go to the Pro Tools folder.
* Right-click on the Databases folder and delete it.
* NOTE: If you are using Pro Tools HD, DV Toolkit 2 or Complete Production Toolkit, you will want to backup your Catalogs folder before deleting the Databases folder.


To delete Pro Tools preference files in Windows 7:

* Go to your Start menu and click on Computer.
* Double-click on the C: drive.
* Double-click on Program Files.
* Go to the Common Files folder.
* Go to the Digidesign folder.
* Go to the DAE folder.
* Right-click on the DAE Prefs folder and delete it.
* Go back to your C: drive.
* Double-click on Users.
* Double-click on your user name.
* Go to the AppData folder.
* NOTE: If the Appdata is not showing, click on Organize and choose 'Folder and Search Options'.
* Click on the View tab.
* Select 'Show Hidden Files and Folders'.
* Click Apply and OK. AppData should now be viewable.
* Go to the Roaming folder.
* Right-click on the Digidesign folder and delete it.

[philip888]

You can also delete the WaveCache.wfm and the Fade Files from the session folder.
It has fixed problems I have had before when trying to save a session.

[Dan-Jay]

I've done all the deleting preferences stuff. I di this today before I opened up everything. It seems to be doing on this certain one, worse than the others and I don't know why!

I really want to get my work done.

There has to be a number or something. Gahhh

I'm glad I got a response though.

I tried the cs2 update and that didn't do much either.

This is never ending........... really

[Dan-Jay]

I'm not sure if I'm supposed to delete the pref folder everytime I load up the computer next or. Someone said you only need to do it once which would make sense because you don't want to be changing the prefs all the time.

Where is someone from DIGI!!

[philip888]

Originally Posted by philip888

You can also delete the WaveCache.wfm and the Fade Files from the session folder.
It has fixed problems I have had before when trying to save a session.

OK but did you do the above?

Try this in the session folder you are having the most trouble with.