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Old 12-12-2023, 02:06 PM
dns dns is offline
Join Date: Jan 2007
Posts: 2
Default Subscription Refund

I have a perpetual Pro Tools Studio license which I planned not to renew this year. The cash has been taken from my account today without an email warning that this was going to happen. How can have the money returned into my account?
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Old 12-13-2023, 12:26 PM
cvicente22's Avatar
cvicente22 cvicente22 is offline
Join Date: Jan 2018
Location: Philippines
Posts: 456
Default Re: Subscription Refund

Hi dns,

I checked your account but I don't see any other active entitlement or plan. What I can see here is your Pro Tools Studio perpetual license with an expired plan last December 12, 2023.

Can you DM me the system id that you're referring to where you were charged?
To create an Avid Support Case, you may go to https://avidtech.my.site.com/avidsup...t-support-page
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