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Old 08-10-2017, 08:21 AM
HDXSound HDXSound is offline
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Default Artist keeps disconnecting after a while

Hi,

I have an Artist Mix & Control who keep disconnecting after a while.
The tedious process of dialing and enabling Eucon in the peripherals and then restarting Econ applications get them back connected.
Any idea how to keep them connected?
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Old 08-10-2017, 08:22 PM
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EddieJones EddieJones is offline
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Default Re: Artist keeps disconnecting after a while

Dont toggle the pref in PT peripheral's it will actually will make things worse, its not meant as a reset just an enable. Are you running a direct cable from the WS to the Mix ? If so try a different cable. If using a router/switch do the same.
When you lose connection is EuControl still responsive, do you see the mix in the surfaces page ? if not try just restarting the Mix.
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Old 08-11-2017, 03:37 AM
HDXSound HDXSound is offline
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Default Re: Artist keeps disconnecting after a while

Hi,
Thank you for your quick reply.
Both surfaces are connected to a router. Tried different cables to no avail. the Eucontrol app is still responsive and both surfaces still show up in the My surfaces section.
But the on the surfaces themselves the sessions track names are gone and it only says Protools 12M on the left side of the screen.
Rebooting both surfaces gets me the same result. Only when i toggle enable eucon and then restart Eucon applications, and reboot the surfaces the tracks show up again.
When i remove the surfaces in the app, all surfaces disappear, even in the All surfaces section.
Thank you for helping out.
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Old 08-11-2017, 11:02 AM
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EddieJones EddieJones is offline
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Default Re: Artist keeps disconnecting after a while

Next thing to try is this Clean EUCON I presume you are on v3.6.1 ?
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