My License Key from Avid Account is invalid??

[Zoduati]

I am registered user of ProTools LE 6, and I need to download it again.

When logging in to my DigiDesign account, (now an "Avid" account at account.avid.com), it presents me with an option to list my "LE Authorisation Codes". I have a few codes listed.

When I select "Activate and Download Your Product", I enter in my authorisation code (cut and paste), but get the error:

Sorry, the code you provided is invalid. Please check for typos and try again, paying particular attention to characters that may look similar (such an "8" and a "B").

I am not sure what to do now. I have tried reformatting the license without spaces, moving dashes, etc, but can't get it to work.

Can someone from DigiDesign help? I called and left a message for someone to call a few days ago, but no one has.

Thanks,
Geoff

[sw rec]

One suggestion I can offer, is that the first string of characters is:
DIGI0640 (or something to that effect, you'll know what I mean.)
Those are zeros, not oh's. Only sayin' because it used to mess me up all the time....
It's also case sensitive.

[Zoduati]

Thanks, but I am simply using cut and paste to enter in the code.

[LincolnT]

Originally Posted by Zoduati

Thanks, but I am simply using cut and paste to enter in the code.

Does the code match the version you are trying to access? For example: DIGI0800 is the beginning of the code for PTLE version 8.0.0. DIGI0640 should indicate version 6.4

[jeffro]

Sounds like you are entering an Authorization Code into the Activation Code field.

I see you are registered for 6.0.2, and a 6.1 Update was sent a few months after you registered.

I'll send you a 6.1 installer via DigiDelivery.

[Zoduati]

Thanks JC, I got the email, and installed DigiDelivery. Just wanted to check first that this will be a Mac version of 6.1. I have moved over to a MacBookPro since my original installation, thus the reload. Also, will I be able to download the updates? I have been using 6.4.

I also noticed I have a LE Authorisation for PTLE 7. (I can provide the code if necessary). I think I may have upgraded to that, but uncertain. I was limited by my previous hardware what version I could install, thus 6.4.

I now plan to upgrade to 8, but I have Snow Leopard installed.

Thanks for your help.
Geoff

[Zoduati]

JC, for the record, my LE authorisation codes include:

Pro Tools LE 7.3.x DIGI0730...

[Zoduati]

>Sounds like you are entering an Authorization Code into the Activation Code field.

Yes, that may be the problem!
"Enter your activation and/or download code:"


Where do I get the activation codes for my authorisation codes?

Geoff

[jeffro]

Just wanted to check first that this will be a Mac version of 6.1

I sent the Win version since you had posted to the LE Win forum and your registration listed Win.

Based on your additional info I'll send you the Mac installer, so run that and enter your Auth Code when you launch Pro Tools LE.

[ejwells]

Originally Posted by Zoduati

I am registered user of ProTools LE 6, and I need to download it again.

When logging in to my DigiDesign account, (now an "Avid" account at account.avid.com), it presents me with an option to list my "LE Authorisation Codes". I have a few codes listed.

When I select "Activate and Download Your Product", I enter in my authorisation code (cut and paste), but get the error:

Sorry, the code you provided is invalid. Please check for typos and try again, paying particular attention to characters that may look similar (such an "8" and a "B").

I am not sure what to do now. I have tried reformatting the license without spaces, moving dashes, etc, but can't get it to work.

Can someone from DigiDesign help? I called and left a message for someone to call a few days ago, but no one has.

Thanks,
Geoff

The PTLE authorization code doesn't go in the activate and download field. The auth code is entered after you load Pro Tools, and when it's first firing up.
The activate and download field is used for activation codes, such as MPTK and such, which deposits licenses in your iLok account.