Bought Pro Tools, but activation license is now missing in iLok license manager

[JlrBrodie]

I bought Pro Tools 12.6 the other day. Everything was going fine until I got to the iLok License Manager. It showed having 1 license on my macbook and 0 on the iLok itself. Somehow I accidentally clicked on what I think said 'Deactivate License'. Now I have 0 licenses all together on the license manager. I checked the iLok website and it says I have 0 licenses as well.

What happened? did I just delete my license to use Pro Tools? I don't believe I have and ASC to phone Avid directly and I really don't want to buy one either so I'm kind of stuck.

I've downloaded Pro Tools but when I start it, obviously it says I don't have and license on my account or any pending deliveries for the license I need.

[jeffro]

Welcome to the community.

Looks like the CS rep was able to identify a second account where you deposited the license, and that you are up and running now. Please reply back to that support case email if you need additional assistance. Thanks!

[Cutlerbri]

Hey Jeffro,

I'm having a similar problem. I just bought a new 27" iMac. I have an iLok 2, I'm a perpetual PT license holder, but I'm really struggling to download Pro Tools.

Avid is asking for my Download Code. Apparently it's supposed to be on my "activation card". But I bought PT online and I never received an activation card.

They sent me a code number via email but that doesn't seem to work. Is there a website that is good for troubleshooting these kinds of issues?

[DigiTechSupt]

Originally Posted by Cutlerbri

Hey Jeffro,

I'm having a similar problem. I just bought a new 27" iMac. I have an iLok 2, I'm a perpetual PT license holder, but I'm really struggling to download Pro Tools.

Avid is asking for my Download Code. Apparently it's supposed to be on my "activation card". But I bought PT online and I never received an activation card.

They sent me a code number via email but that doesn't seem to work. Is there a website that is good for troubleshooting these kinds of issues?

Hi,

Please check your Avid Account at my.avid.com

may we know what version of Pro Tools you're trying to download?

Thanks,
Tope

[Cutlerbri]

Hi Tope,

When I go to My Account it seems to still believe I have student pricing, which has not been true for seven years. I'm able to download 12.4, which I have, but I want to be able to download 12.6.

I can't find my system number. I bought my Perpetual License online a little less than a year ago. The resulting email gave me an access code but no system number. I don't think it would be very hard for me to prove I have purchased a Perpetual License.

Would you be able to help me with this?

Brian