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  #1  
Old 09-02-2022, 06:30 AM
Blues Bird Blues Bird is offline
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Join Date: Apr 2010
Posts: 103
Default Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please help

I am on an iMac and have PT ultimate with a perpetual licence.

Well, today I thought just do a little maintenance and update to PT 2022.7. Did it and now PT can not find my licence an my iLok any longer. Great!

This what I get:





next windows shows my iLok Licence Account Login (which is correct) but when I click on "Next" I get this:



Licence on my iLok looks fine:



Please help me!
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  #2  
Old 09-02-2022, 07:08 AM
TJ Allen TJ Allen is offline
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Join Date: Mar 2018
Location: Bristol, UK
Posts: 59
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

Do you have a currently active Software Updates + Support Plan?
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  #3  
Old 09-02-2022, 07:12 AM
Blues Bird Blues Bird is offline
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Join Date: Apr 2010
Posts: 103
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

Quote:
Originally Posted by TJ Allen View Post
Do you have a currently active Software Updates + Support Plan?
Yes, I do: „ Pro Tools Ultimate Software ExpertPlus Support“
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  #4  
Old 09-02-2022, 07:18 AM
TJ Allen TJ Allen is offline
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Join Date: Mar 2018
Location: Bristol, UK
Posts: 59
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

If you look in iLok License Manager at the Bundle that encloses your Ultimate license (not the specific license itself), in ’Details’ is there a Release Limit listed (right at the bottom, underneath Allocated Seats?
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  #5  
Old 09-02-2022, 07:25 AM
unkJE's Avatar
unkJE unkJE is offline
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Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,716
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

Instead of using Avid Link, try a “Manual” activation:

In your Avid Master Account, 2nd-last box on the LHS is called
Linked iLok Account
(Linked iLok.com accounts allow you to easily deposit activation licenses after purchasing new Pro Tools products and AAX plugins)
If you haven’t already, enter your iLok User ID and “Link” it

Make sure you’re running the latest version of iLok License Manager:
https://www.ilok.com/#!license-manager

There’ll be a “Surrender your original 2016 license” process to be done first, in order to obtain your 2022.7 license.

With your iLok plugged in, sign in and click on the “All Licenses” tab up top.

Right-click on your 2016 license and select “Deactivate” – this removes it from your iLok and returns it to your iLok account for the “Surrender”.

Then click on the “Available” tab up top.
If your Pro Tools 2022.7 license is there, drag it to your iLok and follow the prompts - wait until the spinning beachball stops – it takes a short time for the process to complete.
Right-click on your iLok in the left-hand column of iLok License Manager and select “Synchronize”. Again, this takes a short time.

Restart computer.

Launch Pro Tools.



If the above fails, download and install the free 30-day Trial until your Case is sorted:
https://my.avid.com/get/pro-tools-tr...TIxNi4yMi4wLjA.


If your license still isn’t available, you need to “Create a Case” by going to “My Support” - the top RH box in your Avid Master Account – and click on “Access the Support Center (Portal)” – click on “Create New Case”.
After answering some questions, you’ll be given a “Case Number”.
Post your “Case Number” in this Thread, so Moderators or Higher can fast-track your case.
Good luck!
__________________
Pro Tools Ultimate 2022.12

Last edited by unkJE; 09-02-2022 at 07:40 AM. Reason: added "How to Create a Case"
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  #6  
Old 09-02-2022, 07:45 AM
Blues Bird Blues Bird is offline
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Join Date: Apr 2010
Posts: 103
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

Quote:
Originally Posted by TJ Allen View Post
If you look in iLok License Manager at the Bundle that encloses your Ultimate license (not the specific license itself), in ’Details’ is there a Release Limit listed (right at the bottom, underneath Allocated Seats?
No. Please look here:

https://i.imgur.com/g1b6Ohu.png
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  #7  
Old 09-02-2022, 07:52 AM
Blues Bird Blues Bird is offline
Member
 
Join Date: Apr 2010
Posts: 103
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

Quote:
Originally Posted by unkJE View Post
Instead of using Avid Link, try a “Manual” activation:

In your Avid Master Account, 2nd-last box on the LHS is called
Linked iLok Account
(Linked iLok.com accounts allow you to easily deposit activation licenses after purchasing new Pro Tools products and AAX plugins)
If you haven’t already, enter your iLok User ID and “Link” it

Make sure you’re running the latest version of iLok License Manager:
https://www.ilok.com/#!license-manager

There’ll be a “Surrender your original 2016 license” process to be done first, in order to obtain your 2022.7 license.

With your iLok plugged in, sign in and click on the “All Licenses” tab up top.

Right-click on your 2016 license and select “Deactivate” – this removes it from your iLok and returns it to your iLok account for the “Surrender”.

Then click on the “Available” tab up top.
If your Pro Tools 2022.7 license is there, drag it to your iLok and follow the prompts - wait until the spinning beachball stops – it takes a short time for the process to complete.
Right-click on your iLok in the left-hand column of iLok License Manager and select “Synchronize”. Again, this takes a short time.

Restart computer.

Launch Pro Tools.



If the above fails, download and install the free 30-day Trial until your Case is sorted:
https://my.avid.com/get/pro-tools-tr...TIxNi4yMi4wLjA.


If your license still isn’t available, you need to “Create a Case” by going to “My Support” - the top RH box in your Avid Master Account – and click on “Access the Support Center (Portal)” – click on “Create New Case”.
After answering some questions, you’ll be given a “Case Number”.
Post your “Case Number” in this Thread, so Moderators or Higher can fast-track your case.
Good luck!
Thank you for your help.

This is what I see under "available"- Which one should I activate? Ultimate perpetual?

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  #8  
Old 09-02-2022, 07:55 AM
its2loud its2loud is offline
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Join Date: Dec 2014
Location: Los Angeles
Posts: 1,274
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

A. How long has it been since you updated?
B. Did you download 2022.7 from your Avid account under My Products?
C. Can you post a picture of your Pro Tools Support Plan status in you Avid Account?
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  #9  
Old 09-02-2022, 08:09 AM
Blues Bird Blues Bird is offline
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Join Date: Apr 2010
Posts: 103
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

Quote:
Originally Posted by its2loud View Post
A. How long has it been since you updated?
B. Did you download 2022.7 from your Avid account under My Products?
C. Can you post a picture of your Pro Tools Support Plan status in you Avid Account?
A: I think I did the last update somewhat in January.
B: Yes, I did.
C: Here you go:

Last edited by Blues Bird; 09-02-2022 at 08:22 AM.
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  #10  
Old 09-02-2022, 08:11 AM
Blues Bird Blues Bird is offline
Member
 
Join Date: Apr 2010
Posts: 103
Default Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

Quote:
Originally Posted by unkJE View Post
Instead of using Avid Link, try a “Manual” activation:

In your Avid Master Account, 2nd-last box on the LHS is called
Linked iLok Account
(Linked iLok.com accounts allow you to easily deposit activation licenses after purchasing new Pro Tools products and AAX plugins)
If you haven’t already, enter your iLok User ID and “Link” it

Make sure you’re running the latest version of iLok License Manager:
https://www.ilok.com/#!license-manager

There’ll be a “Surrender your original 2016 license” process to be done first, in order to obtain your 2022.7 license.

With your iLok plugged in, sign in and click on the “All Licenses” tab up top.

Right-click on your 2016 license and select “Deactivate” – this removes it from your iLok and returns it to your iLok account for the “Surrender”.

Then click on the “Available” tab up top.
If your Pro Tools 2022.7 license is there, drag it to your iLok and follow the prompts - wait until the spinning beachball stops – it takes a short time for the process to complete.
Right-click on your iLok in the left-hand column of iLok License Manager and select “Synchronize”. Again, this takes a short time.

Restart computer.

Launch Pro Tools.



If the above fails, download and install the free 30-day Trial until your Case is sorted:
https://my.avid.com/get/pro-tools-tr...TIxNi4yMi4wLjA.


If your license still isn’t available, you need to “Create a Case” by going to “My Support” - the top RH box in your Avid Master Account – and click on “Access the Support Center (Portal)” – click on “Create New Case”.
After answering some questions, you’ll be given a “Case Number”.
Post your “Case Number” in this Thread, so Moderators or Higher can fast-track your case.
Good luck!
Unfortunately this did not the trick.

I still get this message:

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