Xpand2 showing "None"

[hellatall]

I have been through this site a few times now looking for this, but there does not seem to be a concise answer so I'll try again:

I just installed PT HD 9 from the box, updated to 9.0.2, did all the driver updates (before installing PT actually), upgraded my machine to OS 10.6.6, trashed all Pro Tools prefs (including the Xpand-specific one), ran Disk Utility, and then restarted. Everything works great so far, except that when I go to load a patch in Xpand2, I get the word "None".

My .Big file is in the proper folder (Applications>Digidesign>Pro Tools Creative Collection>Xpand2>Xpand2.big), and the file is 500.2MB on disk.

I use a 2 x 2.8 Ghz Quad-Core Intel Xeon G5 with 20 GB of 800 Mhz of DDR2 RAM. Like I said, I'm running OS 10.6.6 and my external drives are FW-800 1TB Glyphs. I am running Pro Tools HD 9.0.2 with one internal PCI card.

Based on the "Help Us Help You" doc, I think I've provided enough info to go on, but please let me know if you need to know anything else.
Thanks!
Cam

[crizdee]

Originally Posted by hellatall

My .Big file is in the proper folder (Applications>Digidesign>Pro Tools Creative Collection>Xpand2>Xpand2.big), and the file is 500.2MB on disk.

Hi,

The Xpand2 .big file should be 1.57 GB in size.

Run the PT9 full installer again and re-install the creative collection.


Chris

[hellatall]

I have actually tried re-installing both the Creative Collection by itself and also PT 9 in its entirety. I now have a .big file that is 491 MB on disk. During both installs, the disk hung on the last "minute" of the install for about 5-10 actual minutes, but eventually it would indeed finish and I got the screen that said that the install was successful. Does this info help at all?

[crizdee]

Originally Posted by hellatall

I have actually tried re-installing both the Creative Collection by itself and also PT 9 in its entirety. I now have a .big file that is 491 MB on disk. During both installs, the disk hung on the last "minute" of the install for about 5-10 actual minutes, but eventually it would indeed finish and I got the screen that said that the install was successful. Does this info help at all?

Hi,

I would download the PT9 full installer again incase its corrupted.

Manually remove the creative collection folder to the trash!!

Re-install the creative collection!

It doesn't seem to be installing correctly.

Chris

[crizdee]

Originally Posted by hellatall

I have actually tried re-installing both the Creative Collection by itself and also PT 9 in its entirety. I now have a .big file that is 491 MB on disk. During both installs, the disk hung on the last "minute" of the install for about 5-10 actual minutes, but eventually it would indeed finish and I got the screen that said that the install was successful. Does this info help at all?

Hi

creative collection minus xpand2
Xpand 2 separate

http://www.4shared.com/dir/1eJOSln6/sharing.html


Chris

[hellatall]

Because the install was from the actual disk, not a download, there was no way to get around the install "hanging" at the last minute and not properly installing the properly-sized Xpand2 file. Fortunately, we have another suite at our place and they WERE able to install everything okay, so I ended up simply copying the file to a thumbdrive from that computer and replacing the faulty one on mine. Not the perfect solution, but one that allowed me to get around what I'm assuming may be a moody DVD drive.

[midnightrambler]

Originally Posted by hellatall

Because the install was from the actual disk, not a download, there was no way to get around the install "hanging" at the last minute and not properly installing the properly-sized Xpand2 file. Fortunately, we have another suite at our place and they WERE able to install everything okay, so I ended up simply copying the file to a thumbdrive from that computer and replacing the faulty one on mine. Not the perfect solution, but one that allowed me to get around what I'm assuming may be a moody DVD drive.

You're not alone, I had exactly the same problem. I did a fresh install from 8.5 then up to 9.0.2. Xpand2.big file only 46Mb. No hanging DVD drive here though. I had to copy .big file from another drive also.