MC Control touch screen misreads coords of press

[Pasz]

This happens often, but not all the time. Not sure if it's a hardware or software problem. Anybody else has this?

Is there a way to calibrate the screen or something?

[zeeman]

same here.
did not do this till the latest update.


zeeman

[Pasz]

Originally Posted by zeeman

same here.
did not do this till the latest update.


zeeman

So it's probably a software bug? Are more people having this problem?

If so, AVID/EUPHONIX please fix this because this pretty much makes the MC Control unusable for us (for me at least anyway).

[Pasz]

Zeeman, are you using v1 too?

[zeeman]

Yep V1 over here.
really disappointed with this update.
lost so much control that i used to have.
the only reason i did the update was for ucon.

zeeman

[Pasz]

I hope Euphonix/Avid is reading these posts and provides bug fixes soon.

[Artist PM]

Hi guys,

There is a way to recalibrate your touchscreen. Have either of you contacted customer success? If you have, and your case is not in progress, please email me directly at [email protected].

Regarding softkeys on the MC Control: These are regulated by an xml file that you can edit with the EuControl softkey editor. Feel free to post requests about your customized appsets and what you'd like to see in the default!

Best,
JC

[DigiTechSupt]

Originally Posted by Pasz

This happens often, but not all the time. Not sure if it's a hardware or software problem. Anybody else has this?

Is there a way to calibrate the screen or something?

It is very easy to calibrate your touchscreen:

1. Power down your MC Control.
2. Press down the "bank left", "bank right", and the "nudge right" buttons on the right hand side of the MC Control simultaneously.
3. Power on the unit (with the 3 buttons still pushed)
4. You will enter into test mode.
5.Touch your touchscreen

From here, you can calibrate your touchscreen. We suggest you use an object with a precise point for a more accurate calibration but not a pin or anything that's sharp enough to mar the surface.

[Venture Studios]

Originally Posted by zeeman

Yep V1 over here.
really disappointed with this update.
lost so much control that i used to have.
the only reason i did the update was for ucon.

Couldnt agree more. This update was pretty bad. Don't get me wrong I love having Eucon supported but we've lost so much that im gonna have to run in HUI until another update. John could we please get some of the soft key commands back like solo clear, copy/paste plugin settings those are the ones ive noticed so far but there's definitely a lot missing that used to be there. Also the fact that quick punch doesn't work is such a huge over sight I don't know how a release was made without it working. Im sure you guys are working hard, hopefully we can get a new release quickly.

[DigiTechSupt]

Originally Posted by Venture Studios

Couldnt agree more. This update was pretty bad. Don't get me wrong I love having Eucon supported but we've lost so much that im gonna have to run in HUI until another update. John could we please get some of the soft key commands back like solo clear, copy/paste plugin settings those are the ones ive noticed so far but there's definitely a lot missing that used to be there. Also the fact that quick punch doesn't work is such a huge over sight I don't know how a release was made without it working. Im sure you guys are working hard, hopefully we can get a new release quickly.

We're working on a reimplementation of the app set to bring back some of the HUI-like configurations that you've been used to.