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#21
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Re: 2022.4/iLok Pace issue?
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Desktop build: PT 2020.5 / Win 11 / i9-11900K @ 5.1GHz / 64GB / 4TB NVMe PCIe 4 / Gigabyte Z590 Vision D / PreSonus 2626 Laptop: PT 2020.5 / Win 11 / i5-12500H / 16GB / 1TB NVMe / Lenovo IdeaPad 5i Pro / U-PHORIA UMC1820 Ancient/Legacy (still works!): PT 5 & 6 / OS9 & OSX / Mac G4 / DIGI 001 Click for audio/video demo Click for resume |
#22
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Re: 2022.4/iLok Pace issue?
It appears "They" = iLok/Pace
I'd keep an eye out for updates
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#23
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Re: 2022.4/iLok Pace issue?
I can't repro this after setting my iLok Cloud to Automatic, closing my Cloud Session, uninstalling and reinstalling iLM, then launching PT. If I deactivate my PT license from my iLok3 before launching PT it gives me the window (attached) asking if I want to "Restore your iLok Cloud session?" So it's not opening automatically for me.
Please check that the options for 'Show all...dialogs" are enabled in iLM's Preferences > General. If still having trouble please follow the steps at ilok.com/#!support/help/102029547 > Problems... > iLok not recognized... and start a support ticket there to share logs and info.
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#24
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Re: 2022.4/iLok Pace issue?
I’m having this issue too. ILM had enabled cloud licensing (I’ve never used it knowingly and don’t want to) and it had put lots of my licenses onto it - no confirmation/request to do this, never once seen a cloud dialog come up which I think is incredibly bad design from Pace. Took all those licenses off the cloud, switched to managed mode and shut cloud session but Pro Tools is still crashing occasionally saying it can’t find the Ilok.
Although this is completely a problem of Pace’s making Pro Tools should not immediately crash out. I know Avid stopped Pro Tools only checking Ilok at startup because multi-room facilities were doing the ilok race around the building at the beginning of the day to boot up multiple Pro Tools from only one ilok but some middle ground would be good, so we’re not crashing in the middle of a session. Pete |
#25
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Re: 2022.4/iLok Pace issue?
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#26
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Re: 2022.4/iLok Pace issue?
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Done. Hopefully you and Pace will be able to get to the bottom of this soon, it's interrupting work, often at really bad moments. Cheers, Pete |
#27
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Re: 2022.4/iLok Pace issue?
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The issue continues 1-2x/day. Report filed w/ Pace... and ILM has been in managed mode (only) with no cloud auths all long. Hope this can be sorted out soon.
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-C' ya' Rick MacPro 7,1; 16 core OSX 13.5.2 PT 2023.9; Eucon 2023.6 Dock/S1/2x iPad |
#28
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Re: 2022.4/iLok Pace issue?
Hey guys, we've been having this exact issue as well with a 2019 Mac Pro running 10.15.7 and Pro Tools 2022.4, happened as soon as we upgraded to 2022.4. Any updates or has anyone found a fix?
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#29
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Re: 2022.4/iLok Pace issue?
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It's a little soon to tell, but there IS a new version of ILM (5.6) available on the iLok site. They recommend doing a full uninstall of the old (5.5.2 or earlier) and rebooting prior to installing the new version. I completed those steps yesterday & for at least the last 24 hours have not had this error recur. YMMV. (prior to the update we were seeing it 2-3 x/day) ... hope this helps...
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-C' ya' Rick MacPro 7,1; 16 core OSX 13.5.2 PT 2023.9; Eucon 2023.6 Dock/S1/2x iPad |
#30
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Re: 2022.4/iLok Pace issue?
Driving me friggin' nuts here...happening at the worst of times during sessions.
What's the deal? |
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