Audio Tracks in Folders Not Displaying in AC

[KenMixesMusic]

Hello all!

I'm experiencing a glitch on and off where audio tracks inside folder tracks are not displaying in Avid Control. Whether I spill the folder or simply open it, everything displays correctly on my S1s, but the folder's child tracks are blank on the tablets above. This seems to happen at random, regardless of the "show closed folder members in" setting.

Any help would be appreciated! Thanks!

Mac OS 13.6.3
PT 2023.12.1
Eucontrol 2023.11.0.121
Avid Control 2023.11.0.266

[tope d]

Originally Posted by KenMixesMusic

Hello all!

I'm experiencing a glitch on and off where audio tracks inside folder tracks are not displaying in Avid Control. Whether I spill the folder or simply open it, everything displays correctly on my S1s, but the folder's child tracks are blank on the tablets above. This seems to happen at random, regardless of the "show closed folder members in" setting.

Any help would be appreciated! Thanks!

Mac OS 13.6.3
PT 2023.12.1
Eucontrol 2023.11.0.121
Avid Control 2023.11.0.266

Let me check on this and try to reproduce then get back to you.

Thanks!

[EddieJones]

Originally Posted by KenMixesMusic

Hello all!

I'm experiencing a glitch on and off where audio tracks inside folder tracks are not displaying in Avid Control. Whether I spill the folder or simply open it, everything displays correctly on my S1s, but the folder's child tracks are blank on the tablets above. This seems to happen at random, regardless of the "show closed folder members in" setting.

Any help would be appreciated! Thanks!

Mac OS 13.6.3
PT 2023.12.1
Eucontrol 2023.11.0.121
Avid Control 2023.11.0.266

Are you saying that the meter strips on the S1 Tablet above are blank?

[KenMixesMusic]

Yep! Completely dark. No meters, colors, names, etc.

[EddieJones]

Is this every track on the display or just those in Folders? can you post an image or video?

[KenMixesMusic]

Here's a link to a video of the problem:

https://drive.google.com/file/d/1jkw...ew?usp=sharing

[tope d]

Originally Posted by KenMixesMusic

Hello all!

I'm experiencing a glitch on and off where audio tracks inside folder tracks are not displaying in Avid Control. Whether I spill the folder or simply open it, everything displays correctly on my S1s, but the folder's child tracks are blank on the tablets above. This seems to happen at random, regardless of the "show closed folder members in" setting.

Any help would be appreciated! Thanks!

Mac OS 13.6.3
PT 2023.12.1
Eucontrol 2023.11.0.121
Avid Control 2023.11.0.266

hi Ken,

In case you're still having issues, I've started a support case for you under case 04771650