Small video relink bug 24.10.2

[Purplesound]

I noticed a bug (just an inconvenience, nothing workflow breaking) of video files not relinking when the last folder containing files isn't open in the relink window. Wasn't the case in previous PT versions, I could relink when targeting the first folder in the hierarchy.

Ultimate 24.10.2, Sonoma 14.7.2, iMac Pro 2017 8 cores

[thierryd]

FWIW I see this in PT2024.3.1 as well sometimes...
Relinking seems to be more picky about pointing to folders with the latest PT versions, compared to for example PT2021.12 which was our preferred stable version before.


Greetings,


Thierry

[marianna]

Originally Posted by Purplesound

I noticed a bug (just an inconvenience, nothing workflow breaking) of video files not relinking when the last folder containing files isn't open in the relink window. Wasn't the case in previous PT versions, I could relink when targeting the first folder in the hierarchy.

Ultimate 24.10.2, Sonoma 14.7.2, iMac Pro 2017 8 cores

purplesound

Thanks for this - and I have created a case so we can verify it and see if it is broken.

Thanks also Thierryd for checking as well.

Marianna

[gives]

Originally Posted by marianna

purplesound

Thanks for this - and I have created a case so we can verify it and see if it is broken.

Thanks also Thierryd for checking as well.

Marianna

Hey, Just hopped on DUC briefly..

I know the new update coming will address a lot of f things as it has been a slower rollout due to a lot of major improvements. SO! I heard from my little birdie's I know that it will be in June, (maybe 1st 2nd week?? I did see a lot of nice things at NAB in April. I am still on 2024.10.1 as there was no need to go to 2024.10.2 as it only addressed EUCON issues according to Jeff Komar, so I stayed with the previous.

[Cheesehead]

I also came across this with 24.10.2

Pointing directly at the folder with the correct video files in, in the relink window and Pro Tools doesn't find them.

I had to just drag them back in eventually.

[marianna]

Originally Posted by Cheesehead

I also came across this with 24.10.2

Pointing directly at the folder with the correct video files in, in the relink window and Pro Tools doesn't find them.

I had to just drag them back in eventually.

Hi Cheesehead.......

I created a case ( 04985642 ) and assigned it to tech to reproduce it and log it.

Marianna

[Cheesehead]

Thanks Marianna.

This is very proactive.

I'm enjoying the new feeling of engagement coming from Avid.

[marianna]

Originally Posted by Cheesehead

Thanks Marianna.

This is very proactive.

I'm enjoying the new feeling of engagement coming from Avid.

Happy to facilitate here.... I do know that Carlo's is looking for a little more scoop.
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Can you please provide a video reproducing the issue? After reproducing the issue, please collect and provide us with the latest Pro Tools log for evaluation.

Here's how to do it:

https://avidtech.my.salesforce-sites...o-Tools-System

Can you please provide your computer's system report? Here's how to do it:

https://avidtech.my.salesforce-sites...-system-report

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Can you do that and respond back to the case?

if not then you can also email me directly. email below.

Marianna