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#1
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Refund
At this point, for those of you who have followed my journey since the inception of PT 11 through countless hardware and software configurations know, I'm done. I bought PT 11 when it came out and it has never, ever worked as advertised. All of hardware and settings were "blessed" but it never worked.
I QUIT. I want a full refund for PT 11 HD OMNI or I will file a complaint with the BBB and I will take legal action.
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Composer/Sound Designer Pro Tools 11 HD, 64Gb ram, 12tb SSD, 1909 HD Omni/Thunderbolt Native A bucketload of libraries www.Reverbnation.com/jedediahjenk www.soundcloud.com/jedediahjenk notedmusic.wix.com/jedediahjenk |
#2
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Re: Refund
You have one week.
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Composer/Sound Designer Pro Tools 11 HD, 64Gb ram, 12tb SSD, 1909 HD Omni/Thunderbolt Native A bucketload of libraries www.Reverbnation.com/jedediahjenk www.soundcloud.com/jedediahjenk notedmusic.wix.com/jedediahjenk |
#3
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Re: Refund
Good luck on the refund(and even better luck on getting the BBB to help). Your best bet is to put the package up for sale and move on(and take a tax write-off for the loss). As for me, sorry it didn't work out for you. 11HD has been the most solid and powerful setup I have owned, going back to the old 002 and LE6
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#4
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Re: Refund
Quote:
I bought Logic ProX last week and it is working great, but like I said in another thread, I'm mixing, and sometimes there are other parts that I like to bring to the party. Am I supposed to stop what I'm doing and move to Logic and then import the audio??? Clearly, this whole thing sucks. Steve
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Steve Shepherd Extreme Mixing |
#5
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Re: Refund
It sucks that you've encountered so many problems, and I do hope you find some way to get back on track in the end. But you're barking up the wrong tree - this is a user forum. While there are some Avid people floating around here, you would have better luck contacting Avid directly.
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Pro Tools HD 12.4, Pro Tools "Vanilla" 12.4, Artist Transport, 2x Artist Mix Studio Blue: RME UCX, Win7 Pro, i7 960, 16GB || Studio Green: RME Babyface, Win10, i7 7700HQ, 16GB |
#6
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Re: Refund
you did not buy from Avid, you bought from a retailer that bought it from Avid so your beef is with the reseller for a refund, part of what you paid is their markup (30~50%)
you say your near LA, if you bought from one of the reputable resellers in the LA area they should have provided you with support to get up and running buying cheap online, you get what you get also you may have the correct model of computer but I've done enough bulk batches to know that out of every 100 bought about 3% are just dogs and fail to work properly
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... "Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911 Thank you, Craig |
#7
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Re: Refund
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#8
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Re: Refund
Hi Manny. What version of Pro Tools are you using? And are you using the latest installs of the NI stuff? I assume that you're using Kontakt. And what operating system are your using. I'm not trying to be RIGHT here. I want my system to work. If you have the answer, please shed some light.
Steve
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Steve Shepherd Extreme Mixing |
#9
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Re: Refund
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#10
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Re: Refund
That's what I've been trying to get across to notedmusic in his other thread on this. Software is non-refundable once you 'open the package' (aka install it). That's in just about every EULA out there. And as to the BBB - they'll only help if the company you're filing against is a member of the BBB in the state you are filing in. The BBB is essentially toothless against non-members - been there, experienced that.
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