ilok pending renewal

[Luke Perry]

Greetings

I have an active monthly subscription for Pro Tools 12, but my ilok license has expired. When I attempt to refresh the license, the message, "Renewal is pending for the following licenses" appears.

How can I have an active avid product subscription and an expired ilok license when avid provides the license?

Does anyone have a solution?

[jeffro]

Welcome to the community!

One of the Store or CS reps will need to handle this, so I deposited a temp license that you can activate (deactivate the subscription license for now) to get back to work.

Please start a support case from your Avid account ("Access the Support Center...") with all your details to get this resolved.

[jezashurst]

Hi there, I have exactly the same frustrating problem!

Best

Jez Ashurst

[HMA]

I got the same kind of a problem. Funny is that Pro Tools Plan which appeared there in iLOK when the new free plugins arrived is renewed but not the core Pro Tools 12 subscription.

Started customer case 02808844. Hope they answer soon. I don't need a break while working on a busy mixing project for my own customer.

[jeffro]

Originally Posted by jezashurst

Hi there, I have exactly the same frustrating problem!

Best

Jez Ashurst

Verified subscription and deposited a temp license to get you running. Please click Access the Support Center in your Avid account to start a support case so CS can resolve the issue.

[jeffro]

Originally Posted by HMA

I got the same kind of a problem. Funny is that Pro Tools Plan which appeared there in iLOK when the new free plugins arrived is renewed but not the core Pro Tools 12 subscription.

Started customer case 02808844. Hope they answer soon. I don't need a break while working on a busy mixing project for my own customer.

Your case is in the queue, so I deposited a temp license to get you up and running.

[HMA]

Originally Posted by jeffro

Your case is in the queue, so I deposited a temp license to get you up and running.

Thanks a lot!

[chrisatkinsonline]

I have the exact same thing too!! :-(

can anyone help me? > Case Number 02808933

[jeffro]

Originally Posted by chrisatkinsonline

I have the exact same thing too!! :-(

can anyone help me? > Case Number 02808933

Deposited a temp license in your iLok account while your case is in the queue.

[Almighty2016]

Same problem. Case #02875013. Have to get back to work fast. Thank you!!