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  #1  
Old 08-24-2015, 07:20 PM
Luke Perry Luke Perry is offline
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Join Date: Aug 2015
Location: Vancouver Canada
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Default ilok pending renewal

Greetings

I have an active monthly subscription for Pro Tools 12, but my ilok license has expired. When I attempt to refresh the license, the message, "Renewal is pending for the following licenses" appears.

How can I have an active avid product subscription and an expired ilok license when avid provides the license?

Does anyone have a solution?
  #2  
Old 08-24-2015, 07:41 PM
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jeffro jeffro is offline
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Default Re: ilok pending renewal

Welcome to the community!

One of the Store or CS reps will need to handle this, so I deposited a temp license that you can activate (deactivate the subscription license for now) to get back to work.

Please start a support case from your Avid account ("Access the Support Center...") with all your details to get this resolved.
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  #3  
Old 09-30-2015, 05:30 AM
jezashurst jezashurst is offline
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Default Re: ilok pending renewal

Hi there, I have exactly the same frustrating problem!

Best

Jez Ashurst
  #4  
Old 10-06-2015, 08:33 AM
HMA HMA is offline
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Location: FINLAND
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Default Re: ilok pending renewal

I got the same kind of a problem. Funny is that Pro Tools Plan which appeared there in iLOK when the new free plugins arrived is renewed but not the core Pro Tools 12 subscription.

Started customer case 02808844. Hope they answer soon. I don't need a break while working on a busy mixing project for my own customer.
  #5  
Old 10-06-2015, 09:26 AM
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jeffro jeffro is offline
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Default Re: ilok pending renewal

Quote:
Originally Posted by jezashurst View Post
Hi there, I have exactly the same frustrating problem!

Best

Jez Ashurst
Verified subscription and deposited a temp license to get you running. Please click Access the Support Center in your Avid account to start a support case so CS can resolve the issue.
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  #6  
Old 10-06-2015, 09:26 AM
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jeffro jeffro is offline
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Default Re: ilok pending renewal

Quote:
Originally Posted by HMA View Post
I got the same kind of a problem. Funny is that Pro Tools Plan which appeared there in iLOK when the new free plugins arrived is renewed but not the core Pro Tools 12 subscription.

Started customer case 02808844. Hope they answer soon. I don't need a break while working on a busy mixing project for my own customer.
Your case is in the queue, so I deposited a temp license to get you up and running.
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  #7  
Old 10-06-2015, 09:33 AM
HMA HMA is offline
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Join Date: Sep 2015
Location: FINLAND
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Default Re: ilok pending renewal

Quote:
Originally Posted by jeffro View Post
Your case is in the queue, so I deposited a temp license to get you up and running.
Thanks a lot!
  #8  
Old 10-06-2015, 12:39 PM
chrisatkinsonline chrisatkinsonline is offline
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Default Re: ilok pending renewal

I have the exact same thing too!! :-(

can anyone help me? > Case Number 02808933
  #9  
Old 10-06-2015, 10:13 PM
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jeffro jeffro is offline
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Default Re: ilok pending renewal

Quote:
Originally Posted by chrisatkinsonline View Post
I have the exact same thing too!! :-(

can anyone help me? > Case Number 02808933
Deposited a temp license in your iLok account while your case is in the queue.
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  #10  
Old 01-10-2016, 06:11 PM
Almighty2016 Almighty2016 is offline
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Join Date: Jan 2016
Location: Salamanca, Spain
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Default Re: ilok pending renewal

Same problem. Case #02875013. Have to get back to work fast. Thank you!!
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