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We are aware of some reports of the redemption process not completing for customers with new product or upgrades. We are currently looking into this with high priority.
If you are experiencing this issue please start a support case to provide your account info and your redemption code.
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Thread | Thread Starter | Forum | Replies | Last Post |
Redemption is on hold...? | iamkimosabi | Pro Tools 11 | 9 | 11-21-2014 01:41 PM |
Issue with product exchange and bundled Pro Tools Express | Skullpuck | Windows | 4 | 04-05-2014 02:20 PM |
Digi-Need a link to the Plug-in Redemption Form | MARVINBASS | General Discussion | 0 | 12-01-2004 02:17 PM |