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Old 07-10-2021, 01:45 PM
GimmeAMic GimmeAMic is offline
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Default Subscription not updating

I'm locked out of ProTools because my subscription doesn't seem to be updating on my iLok. I was last charged 6/30. Tried refreshing the product on iLok but it isn't working. Filed out a case report #04203816. Missing out on work because of this.
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Old 07-12-2021, 01:08 PM
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jeffro jeffro is offline
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Default Re: Subscription not updating

Quote:
Originally Posted by GimmeAMic View Post
I'm locked out of ProTools because my subscription doesn't seem to be updating on my iLok. I was last charged 6/30. Tried refreshing the product on iLok but it isn't working. Filed out a case report #04203816. Missing out on work because of this.
Welcome to the community. I escalated your support case, so please watch for a case update.
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