Avid scorch store unavailable

[K1ng1]

I cannot make in app purchases from the store. I get the message: store is u available downloading new community content. Can anyone advise me whether I will lose my paid scores if I reinstall the app ? I do not want to risk losing my music.

[DaveJedi]

Originally Posted by K1ng1

I cannot make in app purchases from the store. I get the message: store is u available downloading new community content. Can anyone advise me whether I will lose my paid scores if I reinstall the app ? I do not want to risk losing my music.

I have the same issue using Scorch app on an iPad mini 2 with iOS 10.0.2. From other threads the problems seems to date back to 2011. I have previously been able to download some of the free music sheets but have not used the app for some while. I noticed in another thread that someone reinstalled the app and lost all his music. I think direct contact with the tech support team is the way forward.

[K1ng1]

Thanks davejedi
Have made contact with support but awaiting a response😕

[JohnWT]

Same problem here Store unavailable for several days now.

King1 how did you contact support - they seem to be invisible to me (as well as silent on this forum?)

[JohnWT]

Avid Scorch Store still "unavailable - loading new community content". What does this mean? Is it a problem at my end or is there a glitch in the system? It's been a week now.

How do you contact tech support? Do you have to buy a ticket?

Thanks

[JohnWT]

Hi. Me again. This all seems to be something of a dead end. Is Avid Scorch for iPad still a supported product? I can't seem to find any way of getting past Avid's other products to register this problem?

Is everyone else still able to access the scorch store? Or is no-one using this any more?

[K1ng1]

Hi
I contacted Sibelius customer support and did get a response...as before they have detected some security issue with hacking and have temporarily pulled the store. They advised me to wait🙄 Whilst they attempted a fix. Hope this helps

[K1ng1]

Hi John WT
I thought I'd let you know that the scorch store is up again. I received another email indicating that they were still working on it