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  #1  
Old 12-21-2022, 09:17 PM
MoogProphet MoogProphet is offline
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Default Carbon PT Studio Perpetual License

I didn't renew my Carbon pro tools studio subscription after one year, where is the ProTools Studio Perpetual license located? Will it show up in my account?

I'm not able to use Carbon or Pro Tools at the moment.
Any help would be appreciated.

Thanks, ED
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  #2  
Old 12-21-2022, 10:46 PM
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jeffro jeffro is offline
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Default Re: Carbon PT Studio Perpetual License

Sorry for the trouble. You should be back up and running (synchronize your iLok if needed) but please Create A Case... my.avid.com > Access the Support Center > Equipment
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  #3  
Old 12-22-2022, 06:26 AM
MoogProphet MoogProphet is offline
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Default Re: Carbon PT Studio Perpetual License

Thanks for your help, I'm back up and running!
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  #4  
Old 01-15-2023, 09:54 AM
MoogProphet MoogProphet is offline
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Default Re: Carbon PT Studio Perpetual License

Hello, I still don't have my perpetual parachute license.
I looked at my ilok account and there was a subscription license that expired Jan14th, that's why I was able to continue to use PT's.
As of today Jan15th I have no access to Pro Tools Studio without entering a new activation code.

When I was able to use Pro Tools Studio I thought my Perpetual Parachute was activated.

I really need this problem fixed asap please.
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  #5  
Old 01-16-2023, 02:18 PM
digiot digiot is offline
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Default Re: Carbon PT Studio Perpetual License

Quote:
Originally Posted by MoogProphet View Post
Hello, I still don't have my perpetual parachute license.
I looked at my ilok account and there was a subscription license that expired Jan14th, that's why I was able to continue to use PT's.
As of today Jan15th I have no access to Pro Tools Studio without entering a new activation code.

When I was able to use Pro Tools Studio I thought my Perpetual Parachute was activated.

I really need this problem fixed asap please.
There realy is no automatic perpetual parachute. You have to wait till you're subscription expires, then contact support and create a ticket. Then they will send you a perpetual license.
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  #6  
Old 01-17-2023, 02:16 AM
martthie_08 martthie_08 is offline
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Join Date: May 2008
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Default Re: Carbon PT Studio Perpetual License

In my case it worked automatically on the iLok side of things.
It did take some time for it to show in my AVID user area on the website but that's just cosmetics.
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