Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 04-07-2020, 08:04 AM
boltrecords boltrecords is offline
Join Date: Sep 2014
Location: Chicago Illinois
Posts: 45
Default Is there any way to get Avid Support on the phone?

The licensing phone line is down.
They don’t respond to support case.
I paid for 1 year support and was never given a system ID so I can’t get past the first step on the support line.
Any ideas? I’ve never experienced a company with such difficult lines of support.
Reply With Quote
Old 04-07-2020, 10:16 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,663
Default Re: Is there any way to get Avid Support on the phone?

Well most companies are not allowed to work at HQ so this is not Avids fault.

And your system ID should be in your avid account under my products and subscriptions and deopdown Pro Tools.
Best Regards

South Side Music Group
Reply With Quote
Old 04-07-2020, 01:39 PM
metalmixer metalmixer is offline
Join Date: Mar 2016
Location: San Francisco
Posts: 270
Default Re: Is there any way to get Avid Support on the phone?

licensing issues you need to submit an email case only from your avid account
expect a 2 week wait - because my case took 2 weeks lat month before all this took place.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cant get through to phone support!! Siege Recordings macOS 1 02-19-2013 02:17 PM
Hey Avid, your support phone number doesn't work JCBigler Pro Tools 9 1 02-21-2012 03:09 PM
Avid Phone Support? ProTooler Pro Tools TDM Systems (Mac) 10 06-14-2011 03:48 PM
Avid Support Phone System Down?? ChrisMitchell Pro Tools TDM Systems (Mac) 1 05-10-2011 10:12 AM
Phone support...? patrickswope 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 17 02-05-2010 06:59 AM

All times are GMT -7. The time now is 08:27 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com