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Old 04-07-2020, 08:04 AM
boltrecords boltrecords is offline
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Join Date: Sep 2014
Location: Chicago Illinois
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Default Is there any way to get Avid Support on the phone?

The licensing phone line is down.
They don’t respond to support case.
I paid for 1 year support and was never given a system ID so I can’t get past the first step on the support line.
Any ideas? I’ve never experienced a company with such difficult lines of support.
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Old 04-07-2020, 10:16 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Is there any way to get Avid Support on the phone?

Well most companies are not allowed to work at HQ so this is not Avids fault.

And your system ID should be in your avid account under my products and subscriptions and deopdown Pro Tools.
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Old 04-07-2020, 01:39 PM
metalmixer metalmixer is offline
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Join Date: Mar 2016
Location: San Francisco
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Default Re: Is there any way to get Avid Support on the phone?

licensing issues you need to submit an email case only from your avid account
expect a 2 week wait - because my case took 2 weeks lat month before all this took place.
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