Pro Tools First 2021 won't recognize 2019 projects

[Bill O]

Upgraded from 2019 to 2021. Backed up 'Project Cache' song projects first, then restored them after the upgrade. The only file that shows up in the 'Open' window is a file I accidentally had saved to the cloud. Does anyone know why and how to fix that?

[sw rec]

If I understand Pro Tools First correctly, which, by the way, they’re dumping, the ONLY way to run it is on Cloud sessions…..

[jeffro]

Originally Posted by sw rec

If I understand Pro Tools First correctly, which, by the way, they’re dumping, the ONLY way to run it is on Cloud sessions…..

The working copy of a Project is local - it doesn't record/play to/from the cloud. Along with that local copy it can optionally backup to the cloud (that's used for collaboration or to access it from multiple systems). There was originally a 3 project limit but that was removed in April 2019.

[jeffro]

Originally Posted by Bill O

Upgraded from 2019 to 2021. Backed up 'Project Cache' song projects first, then restored them after the upgrade. The only file that shows up in the 'Open' window is a file I accidentally had saved to the cloud. Does anyone know why and how to fix that?

Welcome to the community.

Updating Pro Tools First doesn't require backing up/restoring your Projects. If you did a clean install of your OS and Pro Tools First... do you have a system backup that you can recover the Project Locations folder/files from? avid.secure.force.com/pkb/articles/How_To/How-To-Backup-Pro-Tools-Project-Files describes the folder names & locations for this.

[Bill O]

I do not have an OS backup. What happened is this: Working in PTF 2019, I got a slide-out message from Avid that a PTF 2021 upgrade was available. Prior to backing up my project files, I followed the link & installed PTF 2021. All seemed to go well and when finished, I clicked on the desktop icon (which looked a little different, indicating the update had been successful). The new startup window appeared, but then I got an error message and it wouldn't open. I then clicked to where my project folders/files were located and they were still there. I backed up my 'Documents' folder at that point onto an external drive and called tech support at Sweetwater where I bought the 2i2 interface. The tech logged onto my laptop remotely and re-installed PTF 2021. It seemed to work, but this time my project folders/files were gone, so I restored them from the backup to the folder where they used to be located. They subsequently didn't and don't show up in the 'open' window.

[Bill O]

To clarify: the location of my Project folders/files on my laptop is

c:\users\bill_\Documents\Pro Tools\Project Cache