Avid Scorch

Avid Scorch (iOS) Forum


Scorch Forum Home Page

Forum Terms of Use

Scorch for iPad Support FAQ

Avid Scorch


Go Back   Avid Pro Audio Community > Other Products > Avid Scorch (iOS) Forum

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-23-2011, 04:19 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
Member
 
Join Date: Sep 2011
Location: notfinglikely st
Posts: 4
Thumbs down Scorch store transaction error. You succesfully paid for this score but an error.....

Occurred. Please contact support: http://www.avid.com/scorch/support.

Only there is no contact form for support at the web page only a forum address.

Can anyone help me get the score I've paid for?

Scorch still functions fine, I've tried rebooting it, still doesn't work, listed in purchases but when I try to 'redownload' I keep getting this error.
Reply With Quote
  #2  
Old 09-23-2011, 05:24 AM
Sam.Butler's Avatar
Sam.Butler Sam.Butler is offline
Super Moderator
 
Join Date: Jun 2011
Location: England
Posts: 42
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi,

Apple's receipt server is down at the moment so no in-app purchases are working for any apps that use this service.

Apple are aware of it and should hopefully have it resolved soon.

Sam
Reply With Quote
  #3  
Old 09-26-2011, 03:42 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
Member
 
Join Date: Sep 2011
Location: notfinglikely st
Posts: 4
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

I still cannot get my score, it the receipt server still down?

I would have thought a 'is transaction valid' type check should have been done by the software before allowing me to spend money on something it was impossible for me to download.
Reply With Quote
  #4  
Old 09-27-2011, 03:48 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi deepfried,

Can you let me know the title and composer of the piece in question and I'll check up on your account for you at this end?

Also, the Apple receipt server that went down before has now been restored to it's former health, (see here: http://duc.avid.com/showthread.php?t=308032) and in-app purchasing should therefore be working properly too.

Best wishes,

Joe
Reply With Quote
  #5  
Old 09-27-2011, 04:57 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
Member
 
Join Date: Sep 2011
Location: notfinglikely st
Posts: 4
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Premonition by Joe Satriani £1.99 Hal Leonard version.
Reply With Quote
  #6  
Old 09-27-2011, 04:59 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi there,

It should be waiting for you to download now!

Best wishes,

Joe
Reply With Quote
  #7  
Old 09-29-2011, 12:36 AM
deepfriedpizzainbatter deepfriedpizzainbatter is offline
Member
 
Join Date: Sep 2011
Location: notfinglikely st
Posts: 4
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Tried again same error.
Reply With Quote
  #8  
Old 09-30-2011, 09:08 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi there,

I'm going to contact you directly via your e-mail address to get hold of your iPad's UDID, which will allow us to look into why the download is failing. I'll be in touch very shortly.

Best wishes,

Joe
Reply With Quote
  #9  
Old 10-16-2011, 04:57 AM
ohmio79 ohmio79 is offline
Member
 
Join Date: Oct 2011
Location: Madrid Spain
Posts: 1
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi,
I had the same problem. I tried to buy a piano score (La vida breve - Manuel de Falla). I was purchased but I coudn't download it. I tried three times.

Regards.
Reply With Quote
  #10  
Old 11-07-2011, 07:08 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hello Ohmio79,

I'll reply to you via our support centre, I'm sure we can get this rectified.

Best wishes,

Joe
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Paid for score in app store but fault error. Sb69 Avid Scorch (iOS) Forum 0 08-25-2013 03:27 AM
Avid Scorch Store gianluca.cherubini Avid Scorch (iOS) Forum 24 03-13-2013 05:22 PM
Scorch Store Purchase in ITunes sureshraja1 Avid Scorch (iOS) Forum 1 06-25-2012 08:22 AM
Scorch Store Unavailable MrGreybeard Avid Scorch (iOS) Forum 2 06-25-2012 08:19 AM
Scorch Store is back online Sam.Butler Avid Scorch (iOS) Forum 0 09-23-2011 07:51 AM


All times are GMT -7. The time now is 10:31 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com