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Old 05-06-2013, 11:48 AM
Kin3tix Kin3tix is offline
Join Date: May 2013
Location: Kirchstrasse 60
Posts: 2
Default The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following licenses


i have bought MBox-Pro Tools 9 bundle and installed everything ... so it worked.
I got a "no cost upgrade to pro tools 10" email from Avid.

After i downloaded and activated, i got this message on Ilok

The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following licenses.
License required for surrender

Product Company Last known iLok location
Pro Tools 9 Avid Not found on any known iLoks
1 licenses required for surrender appear to be missing. You must download the missing license or synchronize your iLoks before downloading the selected license(s).
Note that licenses that are part of a bundle may not be surrendered unless the bundle is surrendered.

my ilok is connected, what i have to do ?
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Old 05-06-2013, 07:15 PM
Chief Technician Chief Technician is offline
Join Date: Dec 2001
Location: NYC
Posts: 6,981
Arrow Re: The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following lice

Have you installed the iLok client helper and iLok extensions? That screenshot says the iLok is not connected.
Jonathan S. Abrams, CEA, CEV, CBNT
Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
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