Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-28-2007, 11:12 AM
Scot Stafford Scot Stafford is offline
Member
 
Join Date: Feb 2005
Posts: 15
Default Audio disappears, reappears after tweaking clock source

Has anyone experienced this on any system, ever? My details below.

In OSX, iLife, any non-DIGI app. (digital performer, garageband, iTunes, previewing mp3's in Finder, etc.) audio will occasionally, suddenly cut out entirely. My fix has been: switch clock source (either in Audio MIDI Setup or in digital performer) to Word Clock, then back to internal. This re-kick-starts it. I need to do this every 10-20 minutes.

ANY help, comments appreciate. DIGI support not helpful (they don't officially support my computer yet, so...).

Macbook Pro 2.2ghz core 2 duo
4 GB RAM
10.4.9
PTLE 7.3.1cs4
Mbox 2 Pro
boot disk: internal
scratch disk: ezquest FW400
Reply With Quote
  #2  
Old 09-28-2007, 12:04 PM
Alan Brownstein Alan Brownstein is offline
Member
 
Join Date: Jun 2007
Posts: 75
Default Re: Audio disappears, reappears after tweaking clock source

Just a guess, but it sounds like you might have a faulty firewire cable. Try replacing it and see if the problem with your audio dropping out persists. Make sure not to exceed the recommended length of 4.5 meters (keep as short as possible).
Reply With Quote
  #3  
Old 09-28-2007, 01:05 PM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,806
Default Re: Audio disappears, reappears after tweaking clock source

Quote:
DIGI support not helpful (they don't officially support my computer yet, so...).
I believe we were as helpful as we could be. According to the info I have, our support tech spent significant time with you and had been told by you that you were using a 1.6ghz Core Duo Mac Mini during the troubleshooting process. Is this not the case?

If you *are* using the MacBook Pro in your post then, yes, it's untested and unsupported and there may be issues with it that we are unaware of until the testing process completes. From the notes I have in the record, our tech threw the book at this, so it does seem like there may be issues with this particular model Mac related to Digidesign hardware. I see we already had you try a new firewire cable. The only other thing I could recommend is removing all plug-ins from your plug-ins folder, trash prefs, restart and try again - it may be related to a corrupt or incompatible plug-in. Also, testing under a new administrator account may also help to see if it's something specific to your current account causing the problem.
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
  #4  
Old 09-28-2007, 01:58 PM
Scot Stafford Scot Stafford is offline
Member
 
Join Date: Feb 2005
Posts: 15
Default Re: Audio disappears, reappears after tweaking clock source

Quote:
I believe we were as helpful as we could be.
True, that. Digi's tech support is among the very best in the business, and this was no exception.

Quote:
According to the info I have, our support tech spent significant time with you and had been told by you that you were using a 1.6ghz Core Duo Mac Mini during the troubleshooting process. Is this not the case?
We did use my mac mini to troubleshoot. I thought we'd fixed it on that system, but the problem returned the following day. Since I am now trying to find a way to make it work with my unsupported Macbook Pro, which I'd prefer to use anyway, I am hoping to find ANYONE who has come across the same issue on ANY system. What causes this, if not a bad cable? How was it fixed? How does an incompatible plugin cause the phenomenon in both Digital Performer, iTunes, Finder and Garageband?

To me it's as if all of these are "fighting over" audio with DAE and/or the Mbox FW driver. I just don't have a smarter way of describing it.

Thanks for your individual attention.

-scot
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Problem detected with audio clock. Check your clock source and sample rate. sleeptalken Windows 7 08-10-2021 01:17 PM
Problem detected with audio clock. Check that your clock source and sample rate are c Solow1nonly 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 4 07-06-2011 08:22 PM
problem detected with audio clock. check that your clock source and sample rate are c angeleda 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 0 10-05-2010 07:09 PM
Error: "Problem detected with audio clock. Check that your clock source and sample... mongo_man 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 28 05-01-2010 06:08 AM
"Problem detected with audio clock. Check that your clock source and sample......... ASD15 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 16 03-26-2010 03:40 PM


All times are GMT -7. The time now is 03:15 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com