Pt 2024.6.0 gui bug

[Carl Sealove]

Sorry the screenshot is so blurry, but you can see that the ruler bar is in the wrong place and overlays the counter, etc...
When I try to select anything (clip, track, etc...) it doesn't work correctly.

If I hit:

cmd-= the mixer window is selected.

cmd-= again and the edit window displays correctly.

I have tried trashing preferences and reinstalling several times.

Anyone else experiencing this?

PT2024.6.0
MacBook Pro 16" M1 MAX
OS Ventura 13.6.9

[tope d]

Originally Posted by Carl Sealove

Sorry the screenshot is so blurry, but you can see that the ruler bar is in the wrong place and overlays the counter, etc...
When I try to select anything (clip, track, etc...) it doesn't work correctly.

If I hit:

cmd-= the mixer window is selected.

cmd-= again and the edit window displays correctly.

I have tried trashing preferences and reinstalling several times.

Anyone else experiencing this?

PT2024.6.0
MacBook Pro 16" M1 MAX
OS Ventura 13.6.9

Can you try posting a screen recording?
I tried to reproduce this on my mac, running 2024.6, but was unable to. You can try other optimization steps at https://avidtech.my.salesforce-sites...oting/en367983

[Carl Sealove]

Hi.
Thanks for the response.
Never had issue like this until 2024.6.0.
Will try some of those optimizations.
Will start by running under a new user account.
All Best,
Carl

[tope d]

Hope it gets sorted soon! we'll wait for your updates!

[Carl Sealove]

Hi Tope,
I created a new user account. (Bit of a PIA to get Eucon and everything working) Not seeing that weird GUI glitch so far running in silicon mode.
Any ideas what might be causing the glitch in my usual user account?
I may have to abandon that user account and transition to the new one. It is a PAIN, but may be the easiest and quickest way out of this issue.

Thanks so much for your attention!

[DerekCamacho]

Bump
Edit: Thank you replying.

[tope d]

Originally Posted by DerekCamacho

Bump

Hi there, are you still encountering the same issue? we can't find any Avid Account register with your DUC account Email. Can you update this so we can start up a support case for you on this? You can also just PM me your system ID or iLok ID.