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  #1  
Old 12-22-2020, 11:59 AM
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Default Case in queue 18 days

Can someone at Avid tell me why my case has been unseen in the last 18 days??

Case #04072156

Thank you
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Old 12-22-2020, 05:59 PM
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Default Re: Case in queue 18 days

Recall reading here that someone else (who couldn’t get a reply) got help by posting to Avid Pro Tools Support on Twitter:

https://twitter.com/avidsupport?lang=en

Worth a try?
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Old 12-23-2020, 06:36 AM
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Default Re: Case in queue 18 days

We need to be patient. In my Case I'm receiving a mail per week at the best. Good luck!

Enviado desde mi Mi A1 mediante Tapatalk
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Old 12-23-2020, 01:36 PM
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Default Re: Case in queue 18 days

Patience is a wonderful thing... but 18 days is extreme. Sorry about this! Will escalate your case (and look into why it fell through the cracks).
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Old 12-23-2020, 05:22 PM
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Default Re: Case in queue 18 days

I am experiencing the same issues here, and it has been about the same length of time if not longer
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Old 01-15-2021, 11:52 AM
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Default Re: Case in queue 18 days

Just to update, my case was resolved the following day!
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