Can't open project stored in the cloud

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I'm having the exact problem described by PatJo in the following thread:

http://duc.avid.com/showthread.php?t...hlight=annoyed

I have a project in the cloud which I am now getting an error when loading saying, "There was a problem downloading. Would you like to try to open the cached copy?". When I try to open the cached copy I get the following error: "Could not complete your request because the parameter is incorrect..."

When the problem first happened, I had exceeded the 1 GB of cloud storage, but I have since upgraded my account and now have 100 GB available.

I see that in the above-mentioned case, Avid Audio Tech Support was able to reset things on their side in order to recover the project. I would be grateful if they could do the same for me.

I currently only have this one project stored in the cloud. It is called "Franklin's Tower". Would be great to get this back. Thanks.