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  #1  
Old 07-07-2012, 11:24 PM
beemer beemer is offline
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Unhappy EuCon 2.6.2 incompatible with Retina MacBook

Sorry… the title should say EuCon 2.6.2 + Artist Control are incompatible with Retina MacBook!

I just took delivery of my Retina MacBook this week, and am dismayed to report that the Avid Artist Control under EuCon 2.6.2 (the latest) is incompatible. The faders and buttons work, but the display is garbled. The best way to describe the display is that it's trying to show 1/4 of the normal display over the full screen of the display.

I am running ethernet out the back of my Cinema Display, which is connected to the MacBook via Thunderbolt. This presented no problem with my previous generation MacBook (late 2011) and my Artist Control.

I have reported this to Avid, and the support person said it was a likely bug with the Retina models and they would be looking into it.

Surprisingly, every other driver/software/hardware I own works flawlessly with the new model MacBook. I mostly got it for the all-flash architecture (750GB SSD, etc.) to run bigger Logic sessions. I'm bummed that my Artist Control is out of action until a fix is forthcoming, which as we all know could be months. Or never.

Last edited by beemer; 07-07-2012 at 11:25 PM. Reason: Title clarification
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  #2  
Old 07-08-2012, 02:27 AM
chris-euphonix chris-euphonix is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

Quote:
Originally Posted by beemer View Post
The faders and buttons work
So maybe the Mix / Transport will work then...

Quote:
but the display is garbled. The best way to describe the display is that it's trying to show 1/4 of the normal display over the full screen of the display.
Bizarre - like some sort of resolution-related issue - which is the big change for the retina macbook screen itself. But weird the Control screen is affected.

Let's hope they sort it soon.
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  #3  
Old 07-08-2012, 10:34 AM
beemer beemer is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

Here is a link to a pic of what my Control screen looks like via the Retina MacBook.

http://www.socialblueprint.com/brett/img/photo.JPG
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  #4  
Old 07-09-2012, 10:00 AM
beemer beemer is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

Quote:
Originally Posted by chris-euphonix View Post
But weird the Control screen is affected.
I attempted a second post with a link to a JPG showing what was happening with the Control screen, but the moderator appears not to have allowed it.
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  #5  
Old 07-09-2012, 10:26 AM
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Ryan Young Ryan Young is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

Could you email me what's going on with the control screen? I've been considering the new MBP. Email is in my info.
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-Ryan Young

•2019 Mac Pro 3.5 GHz 8-Core Intel Xeon W - 48 GB 2666 MHz DDR4 (OS 10.15.5) •HD Native PCIe, HD Omni, 192 I/o, Pro Tools Ultimate •Avid S3 + Dock •Blackmagic Intensity Pro (HDMI) •5.1 Room with JBL LSR4300 series

Additional Systems

•2010 Mac Pro 2 x 2.66 GHz 6-Core Intel Xeon - 48 GB 1333 MHz DDR3 (OS 10.14.6) •HD Native PCIe, 192 I/o, 96 I/o, Pro Tools Ultimate •McMix (x4), McControl (x1), JLCooper Surround panner for D-Command ES, Avid Control •Blackmagic Intensity Pro (HDMI) •7.1.4 Room with JBL LSR4300 series

•2017 MacBook Pro 2.8 GHz i7 - 16 GB 2133 MHz LPDDR3 (OS 10.14.6) •HD Native TB, HD Omni, Pro Tools Ultimate •McMix (x1), McControl (x1), Avid Control * or * D-Command ES Main Unit •Fed into whichever system is the main system
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  #6  
Old 07-09-2012, 01:17 PM
chris-euphonix chris-euphonix is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

Quote:
Originally Posted by beemer View Post
I attempted a second post with a link to a JPG showing what was happening with the Control screen, but the moderator appears not to have allowed it.
Try hosting the JPG elsewhere, and simply posting a link.

( or is that what you already tried )

I wasn't aware this forum was moderated - but can well believe it doesn't allow image upload.
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  #7  
Old 07-09-2012, 01:37 PM
beemer beemer is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

Quote:
Originally Posted by chris-euphonix View Post
Try hosting the JPG elsewhere, and simply posting a link.

( or is that what you already tried )
That'e exactly what I did. Posted a link to the image I was hosting elsewhere. I received a response that it was awaiting moderator approval. Perhaps that always happens with external links, I don't know.
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  #8  
Old 07-09-2012, 09:51 PM
beemer beemer is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

I received a response from Avid tech support today. They said the Retina machines are 'not qualified yet.' They have to do some testing, and said to sit tight.
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  #9  
Old 07-09-2012, 09:52 PM
beemer beemer is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

Also… looks like they have now posted my link above to an image that demonstrates the problem.
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  #10  
Old 07-17-2012, 06:00 PM
Michael_L Michael_L is offline
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Default Re: EuCon 2.6.2 incompatible with Retina MacBook

I just bought a MacBook Pro Retina and have exactly the same experience as you. The display on all my MC Units is unreadable. I emailed Euphonix support but have not received an answer.
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