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Old 09-06-2023, 10:37 AM
tope d's Avatar
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Default System Maintenance September 7, 2023 6:00AM EST

We’d like to inform everyone of an upcoming system and database maintenance window on September 7, 2023 starting at 6am to 7am EST.

It's estimated to take 60 minutes of downtime. The upcoming maintenance is part of Avid's commitment to enhancing customer experience and ensuring the security and reliability of the systems.

During this time you will not be able to do any redemptions for Media Composer and Sibelius products as MyAvid at account.avid.com will be down.

We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize disruption.

Rest assured, this migration is a proactive step towards providing you with better, more efficient services in the future. Our support team will be available around the clock to address any concerns or questions you may have.

We appreciate your patience and understanding during this period of improvement. Thank you for choosing AVID, and we look forward to continuing to serve you better in the days ahead.

NOTE:This maintenance doesn't have any impact on Pro Tools licensing or redemption.
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