Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 11

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-05-2014, 08:55 PM
Hugh-H Hugh-H is offline
Member
 
Join Date: Jun 2011
Location: Los Angeles
Posts: 216
Default Upgrade from LE, no support plan

Hello,

We just upgraded an old LE mBox system to PT11, seems like a good idea and a limited time offer. We received the usual Avid ASC email messages good for 60 days but nothing regarding the 16 month support plan currently in effect. Any idea why and how to rectify? Part of my reason for doing this on the small system is to test the water before doing it on our large PT10 systems.

Sincerely,
Hugh
Reply With Quote
  #2  
Old 11-05-2014, 11:58 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,615
Default Re: Upgrade from LE, no support plan

Hi Hugh

Sent this off to the Super Mods and someone will get back to you with an answer regarding this question

Best Regards
Christopher
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #3  
Old 11-06-2014, 02:39 AM
KnightTime KnightTime is offline
Member
 
Join Date: Nov 2014
Location: Australia
Posts: 4
Default Re: Upgrade from LE, no support plan

Hi Folks,

Unfortunately, I've had the same problem too! I purchased the LE to PT11 cross grade + standard support from the Avid store last night.

I've registered and installed my software, which is all working great, but I have no record of my support plan in 'My Account' page, and no means of accessing the support as far as I can tell. (I haven't received an ASC code at all).

Can anybody help?

Sean
Reply With Quote
  #4  
Old 11-06-2014, 02:42 AM
Bendi64 Bendi64 is offline
Member
 
Join Date: Oct 2014
Location: Budapest, Hungary
Posts: 11
Default Re: Upgrade from LE, no support plan

I'm "in the same boat".
I upgraded from PT-Express, PT11 working well, but no standard support plan at MyAccount.
Reply With Quote
  #5  
Old 11-06-2014, 05:01 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,615
Default Re: Upgrade from LE, no support plan

Hey guys

I sent is off to the admins as i said above and we have to give them a minute to reply so hang in there and one of us will get back with an answer as soon as possible,

Best Regards
Christopher
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #6  
Old 11-07-2014, 09:46 AM
Hugh-H Hugh-H is offline
Member
 
Join Date: Jun 2011
Location: Los Angeles
Posts: 216
Default Re: Upgrade from LE, no support plan

Hello SouthSide,

Thank you for sending the information, I haven't heard anything to rectify it. Have you? Obviously I'm a bit reticent about upgrading our other PT10 systems if the advertised support plan is not implemented.
Thanks,
Hugh
Reply With Quote
  #7  
Old 11-07-2014, 11:27 AM
JCBigler's Avatar
JCBigler JCBigler is offline
Member
 
Join Date: Feb 2004
Location: Tulsa, OK
Posts: 2,976
Default Re: Upgrade from LE, no support plan

Quote:
Originally Posted by Hugh-H View Post
Hello,

We just upgraded an old LE mBox system to PT11, seems like a good idea and a limited time offer. We received the usual Avid ASC email messages good for 60 days but nothing regarding the 16 month support plan currently in effect. Any idea why and how to rectify? Part of my reason for doing this on the small system is to test the water before doing it on our large PT10 systems.

Sincerely,
Hugh
Did you upgrade an original MBox to PT11? Or was it an MBox 2/3?
__________________
Justice C. Bigler
Head Audio/A1 - Blue Man Group North American Tour
www.justicebigler.com

Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools vanilla 2021.7
2018 MacBook Pro: six-core i9, 32GB, 1TB, Catalina / HD|Native-TB / Protools Ultimate 2021.7, DAPS, L-ISA Studio

Home/mobile: Focusrite Red 8Pre / Clarett 4Pre / DVS
Road/hotel: Roland OctaCaputre / Apogee One
Reply With Quote
  #8  
Old 11-07-2014, 01:03 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,615
Default Re: Upgrade from LE, no support plan

Hey

I am waiting for clarification on this and will post back as soon as I have an answer that is understandable

Just so you know the support plan won't show in your ilok acvount, you will recieve a ASC and that will be valid for the time of the support plan you have. Thats the way I understood it. Have you got a ASC and if so, what does it say on it?
Best Regards
Christopher
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #9  
Old 11-07-2014, 03:17 PM
Hugh-H Hugh-H is offline
Member
 
Join Date: Jun 2011
Location: Los Angeles
Posts: 216
Default Re: Upgrade from LE, no support plan

Hello Christopher,
Yes I received an ASC but it specifically had the verbiage regarding "...valid for 60 days..." etc. Hence my disbelief in the process if I contact Avid at 61+ days.
Thanks for pursuing, I look forward to hearing from you.
Sincerely,
Hugh
Reply With Quote
  #10  
Old 11-08-2014, 12:10 PM
Silas Town Silas Town is offline
Member
 
Join Date: Sep 2011
Location: CNY
Posts: 21
Default Re: Upgrade from LE, no support plan

Quote:
Originally Posted by JCBigler View Post
Did you upgrade an original MBox to PT11? Or was it an MBox 2/3?
Yes I'd like to know the answer to this as well. I had both LE and Mpowered v7.X and when it was announced that support was being dropped for the Mbox 1 I went forward with upgrading my Mpowered license through v8/9/10/11. If they are allowing the $199 upgrade then I can keep my current v10/11 license on hand for something to fall back on to use should a future update go wonky.
__________________
Macbook Core Duo 2.0, 2gig RAM
Macbook Pro Mid 2012 i7, 16 gig RAM
OSX 10.6.8
Pro Tools 10.3.9 and 11.2.1
Project Mix I/O Black Lion Mod, Apogee One v2
Mbox Pro 3, Eleven Rack, Presonus Firebox(yup still works in Yosemite!)
Axiom v1 25 and 61 controllers
Akai Mini MPK
Waves SSL,CLA,Puigtec,API,Neve,REDD,EZ Drummer,Kontakt Player,Omnisphere,Korg LDE,Wave Rider 3.0,Tone Mute,EZ Keys, AiR Instrument Pack
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Will I get support and upgrade plan? longname Pro Tools 11 1 11-05-2014 07:06 AM
Is the support plan available this year? Would it include PT10 upgrade? bashville Pro Tools 10 3 01-16-2012 07:19 PM
Support Plan for Europe ? marrap Pro Tools 10 25 11-17-2011 10:48 AM
Support Plan - $599 with pt 10 karljohnson Pro Tools 10 25 11-16-2011 01:03 AM
UK - How do I get the Annual Support Plan for the cheaper PT10HD Upgrade from PT9 simonchase Pro Tools 10 5 11-14-2011 08:50 AM


All times are GMT -7. The time now is 07:54 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com