Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Eleven Rack

Closed Thread
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-20-2023, 03:37 PM
Bjornen Bjornen is offline
Member
 
Join Date: Feb 2023
Location: Vellinge Sweden
Posts: 5
Default Where to find/buy the expansion pack

Hello...i´m new here.
I´ve bought a used elevenrack with firmware 1.03 and want to update to 2.01
I´ve been in contact with Sweetwater and they couldn´t help me and adviced me to go to Avid´s site.Well i have an account there but can´t find anything about buying the expansion pack.
Btw...i´m using the rack standalone

Help
  #2  
Old 02-20-2023, 04:37 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: Where to find/buy the expansion pack

A used Eleven Rack without the expansion pack is worth near nothing IMNSHO. One with the expansion pack is worth US$200-$300. You really should have checked the firmware version before buying.

I don't know but I suspect expansion packs may well not be available anymore and they are a PITA to install with computer/web browser compatibility issues. I'd return the Eleven Rack if you can, and just buy one with Firmware 2.0.1.

There were also clock problems with Rev E units and they should be avoided at all costs (The revision is the last letter on the serial number on the white label on the rear-panel).
  #3  
Old 02-20-2023, 04:52 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: Where to find/buy the expansion pack

The expansion pack downloads appear to be here: http://secure.digidesign.com/service...rticleId=43052

And are not 0 size as indicated.

Some help, but you still need a way to buy a license key from Avid.
  #4  
Old 02-21-2023, 03:09 AM
Bjornen Bjornen is offline
Member
 
Join Date: Feb 2023
Location: Vellinge Sweden
Posts: 5
Default Re: Where to find/buy the expansion pack

Thank you Darryl for reply.
Mine has the letter C at the end of serial.
I´ve been browsing all the faqs about ER and came across the link you provided.
This is a pity because i have already set up a win 7 computer without the IE.
Has anyone any idea who to contact about the serial and code for the exp pack?
Thank you
  #5  
Old 02-21-2023, 03:27 AM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: Where to find/buy the expansion pack

You can/should try the Avid Store support or maybe a moderator here can forward a question to folks.
  #6  
Old 02-21-2023, 01:57 PM
Bjornen Bjornen is offline
Member
 
Join Date: Feb 2023
Location: Vellinge Sweden
Posts: 5
Default Re: Where to find/buy the expansion pack

Well so i contacted Avid support and opened a case about getting/buying the expansion pack.
Now ive got an email from them that says "we solved your problem" and want me to give feedback and red roses to them.
They havent even contacted me so how can they know.

Last edited by Bjornen; 02-21-2023 at 03:40 PM.
  #7  
Old 02-21-2023, 02:07 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: Where to find/buy the expansion pack

I had suggested Avid Store support, maybe unclear but I had meant here: https://www.avid.com/contact-sales

---

Check your spam folder for other emails, but this maybe could unfortunately be a sign that a support person just closed the case. Oh well you get to provide very negative feedback.
  #8  
Old 02-22-2023, 08:26 AM
Bjornen Bjornen is offline
Member
 
Join Date: Feb 2023
Location: Vellinge Sweden
Posts: 5
Default Re: Where to find/buy the expansion pack

3 cases closed now because they have solved them for me
  #9  
Old 02-22-2023, 08:33 AM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Where to find/buy the expansion pack

Welcome to the community and sorry for the trouble. I'll check in with CS and find out what's going on. Stay tuned...
__________________
system detailsxinstagramlinkedin
  #10  
Old 02-23-2023, 04:09 AM
Bjornen Bjornen is offline
Member
 
Join Date: Feb 2023
Location: Vellinge Sweden
Posts: 5
Default Re: Where to find/buy the expansion pack

Quote:
Originally Posted by jeffro View Post
Welcome to the community and sorry for the trouble. I'll check in with CS and find out what's going on. Stay tuned...
Thank´s...much appreciated
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
ER Expansion Pack help JBMusicLux Eleven Rack 11 03-12-2016 09:56 AM
Expansion Pack Help Avianer Eleven Rack 7 07-28-2015 10:26 AM
expansion pack pinnacle Pro Tools 10 1 09-05-2012 05:46 PM
Expansion Pack: help please craigdwlr Eleven Rack 6 07-09-2011 12:44 PM
New Pro Tools Instrument Expansion Pack...Where can I find this? smdrumz Virtual Instruments 13 01-25-2010 10:44 AM


All times are GMT -7. The time now is 05:18 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com