Music won't play. Play button flashes and Stop button lights up

[nordiga78]

Hi Tom@Metro, thanks for writing back. I will contact support about it again, but as I said - I've had this with two builds since I switched to 12. I guess I am the unluckiest Pro Tools user in history!

I did find a couple of people writing about it more recently too.

My current system is Win7 on a Lenovo P50 laptop with Focusrite 2i2 (I need a mobile studio).

[Drunken Mixer]

After trying everything, I did the LOAD FROM HARDWARE on the Safire UI and it totally did the trick. Thanks for the tip.
Cheers

[John003]

Typical Avid support, doesn't even recognize their product's basic behavior; something as simple as it's in midi sync mode waiting for external start, but asks for system details looking for something user centric to blame it on. Even ridicules user for not providing system details up front. Can't just give a quick answer because they are trained to pull you into a support call charge. Worst troubleshooting staff I've ever encountered, it's all about the support call charge and hanging you out to dry if that's what it takes.

[Loving]

Originally Posted by John003

Typical Avid support, doesn't even recognize their product's basic behavior; something as simple as it's in midi sync mode waiting for external start, but asks for system details looking for something user centric to blame it on. Even ridicules user for not providing system details up front. Can't just give a quick answer because they are trained to pull you into a support call charge. Worst troubleshooting staff I've ever encountered, it's all about the support call charge and hanging you out to dry if that's what it takes.

I was disgusted by the first two responses the whole time. It's crazy how the answer was given that solves this issue 99% before the OP even responded with the requested info and they still asked for more, after replying with smart (as in sarcastic) response. I registered just to agree because you made so much sense. I have been using Pro Tools since 2003 (latency and cream boxes) I have, yet, to find a need for this forum except for other people to talk to each other. What a first post.

[XJENSEN]

I just had this problem on Pro Tools Ultimate 2020.3. Switching the HW Buffer Size did the trick.