Avid checkout keeps asking for a *** number. Anyone having trouble paying?

[Audio4PT]

For two days I have been trying to Purchase the Pro tools subscription month to month.
I even tried purchasing a different subscription. I get the same message about inputting a valid CV number. Pro tools Tech has not been able to actually help.

I have tried several browsers and its still the same. Firefox had been working fine. the checkout screen on the right remains greyed out for me on the Avid.com website.

Any info would be greatly appreciated

[jeffro]

Welcome to the community (and sorry for the trouble). I escalated your support case.

[Ben Jenssen]

You know about the *** number on your visa card, right? On the back of your credit card? the last three digits is the code you use when shopping online.


Strange. the c v v is replaced with *** when I post.

[Audio4PT]

yes, it just asks every time for a valid ***. this is after clearing the cache, different browser. System will not let me pay.

[Audio4PT]

yes, it just asks every time for a valid ***. this is after clearing the cache, different browser. System will not let me pay. just tried again this morning 6/14/21

[Ben Jenssen]

Originally Posted by Audio4PT

yes, it just asks every time for a valid ***. this is after clearing the cache, different browser. System will not let me pay. just tried again this morning 6/14/21

Do you mean: yes, you enter the c v v number and still it asks for a c v v number?

[TVPostSound]

Have you tried a different credit card???

[Audio4PT]

The checkout still remains grey when I am trying to purchase.

[Audio4PT]

Okay,
so I tried another browser(SAFARI) and I WAS able to purchase the Monthly subscription. I had tried this before, and it wasn't working. I believe Firefox had been blocking the site to some extent. Just wanted to say thanks for all the advice!