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  #1  
Old 12-27-2009, 09:39 AM
xtamtamx xtamtamx is offline
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Default LE 6.4cs9 won't start! Please help.

I have a custom PC with a Digi 001 with LE 6.4cs9 and have been using this set up for over a year. One day, I go to start a new project and Pro Tools just WILL NOT open.

I've tried every single thing I've read in forums and on Digi's site. Every thing.

I don't even get the splash screen. I go to open the program and I immediately receive a Microsoft error (the report/do not report error).

I've updated PACE. I've uninstalled and reinstalled time and time again. I uninstalled Quicktime, installed LE, reinstalled Quicktime. I disabled Microsoft DEP. You name it, I've tried it.

This is driving me crazy. Someone please help me out.

I would just upgrade, but I'm broke. I actually lost out on money because of this too.
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  #2  
Old 12-27-2009, 10:48 AM
sw rec sw rec is online now
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Default Re: LE 6.4cs9 won't start! Please help.

Not opening is typically a case of Internet Explorer 8 interfering with all the other software. If you recently did a Windows update, it probably snuck in. While this has been addressed in PT8, it's likely what's causing YOURS not to work.
1. Uninstall IE8.
2. DISABLE auto updates and do it manually once a week, but choose CUSTOM so you can have the option of NOT installing IE8.
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  #3  
Old 12-27-2009, 11:38 PM
xtamtamx xtamtamx is offline
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Default Re: LE 6.4cs9 won't start! Please help.

I never installed IE8 because I never used it. I've had my Update on custom since I've had XP. I triple checked to make sure, and I have IE 6.

Any other ideas? Please! hahaha
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  #4  
Old 12-27-2009, 11:47 PM
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TOM@METRO TOM@METRO is offline
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Default Re: LE 6.4cs9 won't start! Please help.

Are you installing cs6 and cs9?
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  #5  
Old 12-28-2009, 08:29 AM
xtamtamx xtamtamx is offline
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Default Re: LE 6.4cs9 won't start! Please help.

Yes. Have both 6 and 9.
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  #6  
Old 12-28-2009, 09:39 AM
sunburst79 sunburst79 is offline
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Default Re: LE 6.4cs9 won't start! Please help.

You've tried everything. I Assume you deleted the DAE prefs and Digidesign databases?

Digi 001 is launching fine here with SP2/IE7/QT 6.5.2. It was launching fine with SP3 and QT7.x FWTW.

In this case I doubt the browser is the issue. Although I would recomend IE7 over IE6 as its MUCH more secure.

What version of Pace drivers?

Which particular MS error message?

I would turn the machine off and pull the 001 card out. Reboot it once or twice to clear any drivers and then reinstall the card and let it reaquire the drivers and IRQ's
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  #7  
Old 12-29-2009, 09:04 AM
xtamtamx xtamtamx is offline
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Default Re: LE 6.4cs9 won't start! Please help.

Deleted Prefs and Databases.

I don't use IE so I'm concerned with the security of the browser. I hardly browse the internet on that computer at all.

I downloaded the newest version of the PACE drivers (the ones on their site now).

The MS error message is the generic "send report/do not report" error. When I click show more info it's just a bunch of code that I don't understand.

My friend just told me about the IRQ thing yesterday so I'm trying that now but I don't think it is a hardware issue seeing as the program won't even go to a splash screen.
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  #8  
Old 12-29-2009, 11:20 AM
xtamtamx xtamtamx is offline
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Default Re: LE 6.4cs9 won't start! Please help.

I'm actually in the process of reinstalling XP right now. Formatted my main drive and going to see what happens then.
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