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  #1  
Old 01-15-2022, 01:44 PM
qbatomas qbatomas is offline
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Join Date: Jan 2022
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Default PT 2021.12.0 Collaboration - Offline

Hi all,
I realize that the PT Collaboration has tons of issues, but recently it just stopped working at all..

What I see:
- I am offline, despite being logged in (cloud icon is not filled, no storage used indication either)
- All activity (uploading, downloading, even asking for ownership ends up with: "Failed" status
- As a creator of a project, my name is greyed out under Collab tab.

I spent few days with a (clueless) Avid support specialist, and all they asked me was if I CAN GIVE THEM MY AVID PASSWORD???

I can attach some screenshot, system details, or any other data if needed.

If anyone has an idea, please share your suggestions.
Thank you in advance and have an excellent 2022!
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  #2  
Old 01-24-2022, 11:06 AM
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jeffro jeffro is offline
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Join Date: Sep 1999
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Posts: 10,011
Default Re: PT 2021.12.0 Collaboration - Offline

Welcome to the community.

Storage meter and track ownership working here in a shared project. Is your storage displayed correctly at my.avid.com/products#MyAvidCloud? I couldn't find anything in our system based on your User Name or email address... can you please reply with the Case #?
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Old 01-27-2022, 10:44 AM
qbatomas qbatomas is offline
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Default Re: PT 2021.12.0 Collaboration - Offline

Hi! I worked with Avid support and they purged my account (deleted everything to get to the 'new' status), and it is working now.
The case # was 04335452.

Thanks!
J.
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