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  #1  
Old 10-31-2021, 12:51 PM
Soap7 Soap7 is offline
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Default S1 OLED issue

HELP !
Instaling my brand new S1 and Dock for the first time.
I first updated to latest pro tools version and started to install both surfaces and update their firmware as shown in the manual. No error message.

Dock and iPad work great.

S1 displays AVID logos on startup, but when enabling EUCON, the screens go black. All the rest of the surface seems to work well... Knobs, faders, track colors... After a while, S1 display the screen saver dots as normal I suppose.
Funny detail : in EuControl, when I show info of my S1 in "my surfaces", first screen on the left now displays a yellow square that won't disappear until I reboot S1. I mean, if I switch back to pro tools, the rest of S1 will be "back to work", faders, colors etc, but this yellow square stays on...

Tried uninstall / install... Tried to boot in different orders... Tried to deactivate and reactivate Eucon in Pro Tools...
What am I doing wrong ?
Maybe there's a way to reset the firmware of S1 and then re-update ?

System details in my profile.

Last edited by Soap7; 10-31-2021 at 12:59 PM. Reason: forgot system details
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  #2  
Old 11-01-2021, 08:22 AM
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EddieJones EddieJones is offline
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Default Re: S1 OLED issue

Is this the issue of unsupported OSX version(Sierra) from Facebook?
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  #3  
Old 11-02-2021, 07:11 AM
Soap7 Soap7 is offline
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Default Re: S1 OLED issue

yes it is...

Solved by updating to Mojave.

Again thanks a lot for your help Eddie...
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  #4  
Old 02-28-2022, 09:09 AM
tlindaas tlindaas is offline
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Default Re: S1 OLED issue

Hi, I bought a new S1 today, and had to update S1 firmware plus EuControl to get the old one and the new one up and running. OS version 10.12.6 (Sierra).

I have the same problem, the faders work, but the OLED displays show no information, they are blank/black. Could also get the yellow square to emerge by clicking Show Info, as explained above.

What is the problem with Sierra? Is there a way around this without upgrading the OS, because I can't upgrade.
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  #5  
Old 02-28-2022, 09:18 AM
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EddieJones EddieJones is offline
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Default Re: S1 OLED issue

Quote:
Originally Posted by tlindaas View Post
Hi, I bought a new S1 today, and had to update S1 firmware plus EuControl to get the old one and the new one up and running. OS version 10.12.6 (Sierra).

I have the same problem, the faders work, but the OLED displays show no information, they are blank/black. Could also get the yellow square to emerge by clicking Show Info, as explained above.

What is the problem with Sierra? Is there a way around this without upgrading the OS, because I can't upgrade.
Unfortunately Apple keep changing the way they do graphic drawing (and we have to repeatedly change our software to match)With the latest versions of EUCON, OSX Sierra isn't supported. The only options are either update OSX or downgrade EuControl(but you loose the Control App and some features)
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  #6  
Old 02-28-2022, 09:21 AM
tlindaas tlindaas is offline
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Default Re: S1 OLED issue

Thanks 👍 Where can I find old EuCon versions?
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  #7  
Old 02-28-2022, 09:38 AM
tlindaas tlindaas is offline
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Default Re: S1 OLED issue

Downgrading EuCon to 21.6.1 fixed the problem.

Here is the link: https://my.avid.com/esd/Product/Download/2539
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