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#151
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Re: iLok License Surrender Issues
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According to your iLok account, the Pro Tools 10+9 Bundle is on your account, but I can't tell which iLok it is (or was) located on. If you need help, you can contact Avid support through the registration case page here: http://avid.force.com/Support/RegistrationCaseCreation In the question box, please enter "Pro Tools 11 Upgrade". |
#152
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Re: iLok License Surrender Issues
It looks like this was resolved on July 2nd. The Pro Tools HD 11 Bundle shows up as activated and installed on your iLok.
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#153
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Re: iLok License Surrender Issues
Dear Avid Pro Audio Community,
Please help. There is a reoccuring message in my iLok license manager that consistently states "One or more licenses to surrender cannot be found." While Pro Tools 10.3.9 insists "Error, missing iLok authorization for "Pro Tools 10". Please insert the necessary iLok and restart Pro Tools." I've done everything that iLok and Avid suggest. I've hit a wall please help. account: dev.mcguig Thank you greatly |
#154
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Re: iLok License Surrender Issues
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Try the activation to your iLok 2 now and it should work. |
#155
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Re: iLok License Surrender Issues
It was. Thanks Bruce.
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#156
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Re: iLok License Surrender Issues
hi Bruce
I have the same issue like many people on this thread. I have PT10 HD and bought PT11 HD online in June. the ILM won't recognize my PT 11 license. I can't surrender license etc etc could you please ask Avid CS to solve this or put a new copy in my account? thank you Martin Landquist |
#157
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Re: iLok License Surrender Issues
Quote:
Pro Tools 11 HD Upgrade From PT 9/10 + CPTK - PT10 + CPTK to PTHD11 (Download) (9511-65524-00) Since you do not have a Complete Production Toolkit (or a non-HD Pro Tools 10 license) on your iLok account, it looks like the wrong upgrade order. I don't know if it was a mistake on the listing/process on the store, or if you accidentally ordered the wrong product. In either case, I would recommend contacting the Avid store support directly to sort it out. Use the information at the bottom left side of the Avid store: Order Support > Contact Us |
#158
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Re: iLok License Surrender Issues
Well, this was a pain. I see the OP was from over a year ago? I just purchased a Pro Tools upgrade and immediately the new iLok was unable to register. Manager kept crashing. I followed the steps in the OP and I think it is fixed. That's not the way I want professional products to behave. Seems like bad news.
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Mid-2014 15" MBP Retina 2.8GHz Intel Core i7, 16GB DDR3, OSX 10.10.5, PT11.3.1 003 Rack Factory. |
#159
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Re: iLok License Surrender Issues
Hi, same problem as others. Originally had Pro Tools 9 running, but got the upgrade to 11. I surrendered my license for 9, and tried to add PT11 to my iLok, only to be told I had to surrender 9. Problem is that I already did, and 9 is showing up as "unavailable" in my License Manager.
I'm getting the "1 or more licenses to surrender cannot be found in your account" error message. I was able to add the licenses for the 9/10 bundle to the iLok, but that didn't help. Then I tried to just downgrade and install PT10, but had already used my activation code to get 11. Help, please? |
#160
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Re: iLok License Surrender Issues
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I would start by:
You need to have the iLok where you installed the Pro Tools 10 Bundle registered to the same iLok account and available so you can surrender that license to activate the Pro Tools 11+10 Bundle license. If you have that PT 10 bundle license on your iLok 2, and still cannot activate the PT 11 Bundle after doing all of the above... Try "deactivating" the PT 10 bundle license, which will move it from the iLok to your iLok account. Then try the PT 11 activation again. |
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