Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-10-2001, 11:31 PM
redarrow32 redarrow32 is offline
Member
 
Join Date: Sep 2001
Location: Glen Carbon, IL
Posts: 56
Default unable to open after 5.1.1 update

Someone please help!!! I just downloaded the 5.1.1 update and installed it. When I boot up pro tools it asks for the serial number and I put in the one that came with the system(inside cover of getting started manual). It say that it is an invalid serial number. I have made shure that I put it in exactly as it is typed, ie caps sensitive. Fortuanatly for me I am at work while tech support is available. Can anyone help? Is there an email address for tech support that works? After spending a lot of money on the digi 001 it is very frustrating to have it unavailable!!!! Thanks
Reply With Quote
  #2  
Old 10-10-2001, 11:51 PM
stevalex stevalex is offline
Member
 
Join Date: Sep 2001
Location: Houston
Posts: 6
Default Re: unable to open after 5.1.1 update

Try to put the spaces where indicated as well look for the 0 or O (ceros) or the letter O,, on my serial number there is just ceros,

try it

good luck
Reply With Quote
  #3  
Old 10-11-2001, 07:50 AM
redarrow32 redarrow32 is offline
Member
 
Join Date: Sep 2001
Location: Glen Carbon, IL
Posts: 56
Default Re: unable to open after 5.1.1 update

Thanks, I tried again, but still no luck. All of the spaces are correct and I tried different combos of Os and zeros.
Reply With Quote
  #4  
Old 10-11-2001, 09:27 AM
Avid's Avatar
Avid Avid is offline
Administrator
 
Join Date: Apr 1998
Location: Worldwide
Posts: 9,579
Default Re: unable to open after 5.1.1 update

Make sure that the serial number is from the inside front cover of your Getting Started with Digi 001 or ToolBox XP booklet. The version of Pro Tools LE on the title page of the booklet must say 5.1, not 5.0.1.

If you purchased an upgrade to Pro Tools LE 5.1 online, then your 5.1 serial number is included in your confirmation/receipt.

When entering your serial number, all letters are case sensitive, and all "0" characters are zeros.

You can call or email tech support or customer service using the information on the contact page: http://www.digidesign.com/aboutus/contact

If you email, include your serial number so that we can check it for accuracy with your registration. It isn't likely, but it is possible that there is a misprint on your manual. I've seen that happen a couple of times.

A phone call would be the quickest way to resolve the problem, but you can also email. There may have been some glitches with the Technical Support Request form over the weekend while we moved many of our servers from our previous headquarters to our new location, but everything should be working now.

Bruce
__________________
Administrator
Avid Pro Audio Community
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Still unable to open with PT 11.1 jeanfdem Windows 1 01-22-2014 06:47 AM
Unable to open Sessions (Tracks unable to load) palmify91 Pro Tools 10 1 03-27-2013 09:00 AM
PT 9.0.5 with Lion - unable to open other MIDI apps open as standalone Rebel macOS 29 05-22-2012 11:49 AM
Help - unable to open session G4/500 HD PT5.3 letrev Pro Tools TDM Systems (Mac) 4 05-15-2002 01:52 AM
Unable to Open Brimmy Pro Tools TDM Systems (Mac) 1 06-20-2001 06:40 AM


All times are GMT -7. The time now is 11:41 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com