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  #1  
Old 11-27-2021, 09:11 AM
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Zarabozo Zarabozo is offline
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Default Purchased two Pro Tools yearly subscriptions and haven't received licenses yet. Help.

Hello,

Yesterday I bought two Pro Tools yearly subscriptions, one for regular and one for Ultimate. Also, I marked the regular one to be delivered "as a gift" to my brother's email account.

I received the order confirmation email messages, but I haven't received anything related to my iLok activation codes. I also don't see them available in my iLok account or my brother's iLok account.

This is really worrying me as we have to be recording on set on Monday and I purchased these licenses because the ones we currently have are expiring on Sunday.

Please, please help me. I can't be out of licenses on Monday and I shouldn't as I have paid for them in time.

Thanks in advance.

Francisco Zarabozo
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The audio world is full of (mainly very expensive) placebos.

Windows 10 Pro 64 Bit
Pro Tools Ultimate (subscription)
Focusrite Clarett 8preX, Focusrite Clarett Octopre, Eleven Rack (ERXP)
Monitors: Yamaha MSP7 and Yamaha HS8S
Asus Prime 299X Deluxe (in a 4U slidable rack mount! )
Intel Core i9-7940X 4.3 Ghz (14 cores / 28 threads)
128 GB RAM Kingston HyperX Fury DDR4 3400 MHz (8 modules 16GB each)
Boot disk: Samsung 970 Pro M.2 1TB
Media disks: 2nd Samsung 970 Pro M.2 1TB for current work, 2 x Seagate Barracuda Pro 10TB mirrored for archive and backup
Video: Asus/Nvidia GTX 1080 TI with a single 4K monitor Dell P2715Q
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  #2  
Old 11-27-2021, 01:07 PM
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albee1952 albee1952 is offline
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Default Re: Purchased two Pro Tools yearly subscriptions and haven't received licenses yet. H

Did you include your iLok account info? Have you checked the Available Licenses in your iLok account? This being the "user" conference, getting eyes on by an Avid employee might not be the fastest route
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Old 11-28-2021, 12:32 AM
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Zarabozo Zarabozo is offline
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Join Date: Jul 2010
Location: Mexico City
Posts: 513
Default Re: Purchased two Pro Tools yearly subscriptions and haven't received licenses yet. H

It's now in my account. It took them like a whole day after payment.

But the one that was supposed to be delivered as a gift, was also assigned to my account, and that's just wrong. I had to login with the other iLok account just to be able to deposit that one into that iLok account.

Anyway, at least both are working now.
__________________
The audio world is full of (mainly very expensive) placebos.

Windows 10 Pro 64 Bit
Pro Tools Ultimate (subscription)
Focusrite Clarett 8preX, Focusrite Clarett Octopre, Eleven Rack (ERXP)
Monitors: Yamaha MSP7 and Yamaha HS8S
Asus Prime 299X Deluxe (in a 4U slidable rack mount! )
Intel Core i9-7940X 4.3 Ghz (14 cores / 28 threads)
128 GB RAM Kingston HyperX Fury DDR4 3400 MHz (8 modules 16GB each)
Boot disk: Samsung 970 Pro M.2 1TB
Media disks: 2nd Samsung 970 Pro M.2 1TB for current work, 2 x Seagate Barracuda Pro 10TB mirrored for archive and backup
Video: Asus/Nvidia GTX 1080 TI with a single 4K monitor Dell P2715Q
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  #4  
Old 12-02-2021, 09:55 AM
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jeffro jeffro is offline
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Default Re: Purchased two Pro Tools yearly subscriptions and haven't received licenses yet. H

Sorry for the delay fulfilling your order - that can be normal. I'll have someone follow up with you via case to see if we can help with the account assignment.
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