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Old 06-28-2021, 01:52 PM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default 2021.6 Pro Tools First: helper.exe being blocked as malware by Webroot

I'm trying to upgrade Pro Tools First to version 2021.6. Webroot flagged pro tools helper.exe as malware and has removed it as a threat. Has anyone else experienced this?
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Old 06-28-2021, 06:07 PM
Obsidian Dragon Obsidian Dragon is online now
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Default Re: 2021.6 Pro Tools First: helper.exe being blocked as malware by Webroot

On Protools vanilla (not first) it did ask to allow installing the helper, which I did, and everything went fine after that. It might just be Webroot over reacting to something it did not recognize. See if you can ignore the detection for that.
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Old 06-29-2021, 09:13 AM
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albee1952 albee1952 is offline
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Default Re: 2021.6 Pro Tools First: helper.exe being blocked as malware by Webroot

Standard operating procedure is to disable any anti-virus when running the installer
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Old 06-29-2021, 01:24 PM
alcolucci60@gmail.com alcolucci60@gmail.com is offline
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Default Re: 2021.6 Pro Tools First: helper.exe being blocked as malware by Webroot

Thanks, Obsidian and albee. I checked with Webroot. They confirmed that this was a false-positive on their side. They updated their database. I retried and it worked this time. Thanks for your responses -- much appreciated.
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