Invalid support code

[[email protected]]

I purchased a support code and I am unable to use it! When I call, I get a prompt that says my code can not be found

[Drew Mazurek]

standby.

[[email protected]]

I purchased over 3 hours ago and have been trying this entire time to get support to to reach someone…..Honestly, t's really infuriating.

[jeffro]

You should have received a code with instructions to activate here when you purchased it. The Avid Support Code (ASC) would then be listed in your Avid account.

Did you get this email?

[[email protected]]

I just got that email now…..unbelievable. The only other email I got was a receipt with a long number called a redemption code. I tried to get support just now and was directed to an account person, because no one is available in support….. I should get a refund for this aggravation. Anyway, Thanks for your help. I'm about to explode, but I really appreciate you getting this going.

[jeffro]

Strange that the code email was delayed, it's sent at the time the order goes through. Looks like your case has been escalated though so you should hear from a tech shortly.