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#1
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MTRX Studio Activation issue
Just bought a new MTRX Studio from Guitar Center, looking forward to using it this weekend. I've been trying to type in the activation code on the white card and it keeps telling me it's invalid. Typed it in several times and double checked it. Still no go. Any help would be appreciated.
PTU: 2021.6 iMac late 2015 4 gHz Quad Core i7 32 GB Ram, Catalina 10.15.7 |
#2
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Re: MTRX Studio Activation issue
Where are you trying to type the code in?
You have to do it from the web address written on the card and NOT the "Register Software with Code" option in the My Avid account. It's strange. (strangely, there's no direct link from the my avid accounts to the actual registration page for hardware)
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Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire HD10 + Max11, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.5 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#3
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Re: MTRX Studio Activation issue
I went to the avid.Com/redemption. It looks like the same page. Weird ain’t it.
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#4
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Re: MTRX Studio Activation issue
It's weird. Last time I had to do a MTRX Studio (a year ago), the address was avid.com/registration
If you type that in now, it redirects to my.avid.com/redemption
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Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire HD10 + Max11, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.5 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#5
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Re: MTRX Studio Activation issue
Hmmm wonder what’s up. I still gotta configure the MTRX Studio with DADman and all that still.
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#6
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Re: MTRX Studio Activation issue
When you are typing in the code, you are including everything, yes? (letters included; IIRC, the first letters were like describing the product)
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Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire HD10 + Max11, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.5 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#7
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Re: MTRX Studio Activation issue
You can get DADman through Digital Audio Denmark's website (it's a free registration and in the download center.) It's the same DADman.
The bigger thing is if you need to do a firmware update on the Studio. I think only Avid hosts that for the Studio model (whereas you can get the full MTRX's firmware from Digital Audio Denmark's website or Avid too)
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Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire HD10 + Max11, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.5 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#8
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Re: MTRX Studio Activation issue
Have you tried Avid Link app? You can redeem codes in Avid Link app, too.
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Best, Kevin |
#9
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Re: MTRX Studio Activation issue
Same issue. Code is invalid. Input and quadruple checked it. What a pain.
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#10
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Re: MTRX Studio Activation issue
Quote:
Edit: Are there any weird chars or chars that can be easily misread, like O and 0 (zero) etc.? Because of this I use a scan app on my phone (e.g., Genius Scan, for few bucks.) I scan the text, OCR it and select and copy the desired portion into appropriate fields. For example, my codes for prepaid data plan; very easy and errorless.
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Best, Kevin |
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