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  #1  
Old 07-02-2021, 08:53 PM
waynejones253 waynejones253 is offline
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Default MTRX Studio Activation issue

Just bought a new MTRX Studio from Guitar Center, looking forward to using it this weekend. I've been trying to type in the activation code on the white card and it keeps telling me it's invalid. Typed it in several times and double checked it. Still no go. Any help would be appreciated.

PTU: 2021.6
iMac late 2015 4 gHz Quad Core i7 32 GB Ram, Catalina 10.15.7
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  #2  
Old 07-02-2021, 09:16 PM
BScout BScout is offline
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Default Re: MTRX Studio Activation issue

Where are you trying to type the code in?

You have to do it from the web address written on the card and NOT the "Register Software with Code" option in the My Avid account.
It's strange.

(strangely, there's no direct link from the my avid accounts to the actual registration page for hardware)
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  #3  
Old 07-02-2021, 09:19 PM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

I went to the avid.Com/redemption. It looks like the same page. Weird ain’t it.
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  #4  
Old 07-02-2021, 10:49 PM
BScout BScout is offline
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Default Re: MTRX Studio Activation issue

It's weird. Last time I had to do a MTRX Studio (a year ago), the address was avid.com/registration

If you type that in now, it redirects to my.avid.com/redemption
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  #5  
Old 07-02-2021, 11:04 PM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Hmmm wonder what’s up. I still gotta configure the MTRX Studio with DADman and all that still.
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  #6  
Old 07-02-2021, 11:54 PM
BScout BScout is offline
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Default Re: MTRX Studio Activation issue

When you are typing in the code, you are including everything, yes? (letters included; IIRC, the first letters were like describing the product)
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  #7  
Old 07-02-2021, 11:57 PM
BScout BScout is offline
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Default Re: MTRX Studio Activation issue

You can get DADman through Digital Audio Denmark's website (it's a free registration and in the download center.) It's the same DADman.

The bigger thing is if you need to do a firmware update on the Studio. I think only Avid hosts that for the Studio model (whereas you can get the full MTRX's firmware from Digital Audio Denmark's website or Avid too)
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  #8  
Old 07-03-2021, 12:29 AM
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theAlien theAlien is offline
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Default Re: MTRX Studio Activation issue

Have you tried Avid Link app? You can redeem codes in Avid Link app, too.
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  #9  
Old 07-03-2021, 12:59 AM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Same issue. Code is invalid. Input and quadruple checked it. What a pain.
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  #10  
Old 07-03-2021, 01:04 AM
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theAlien theAlien is offline
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Default Re: MTRX Studio Activation issue

Quote:
Originally Posted by waynejones253 View Post
Same issue. Code is invalid. Input and quadruple checked it. What a pain.
I'm sorry for you. Hopefully it will be sorted out soon. I guess you already opened a ticket.

Edit: Are there any weird chars or chars that can be easily misread, like O and 0 (zero) etc.? Because of this I use a scan app on my phone (e.g., Genius Scan, for few bucks.) I scan the text, OCR it and select and copy the desired portion into appropriate fields. For example, my codes for prepaid data plan; very easy and errorless.
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