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Old 08-08-2021, 04:35 AM
mickeyrouse mickeyrouse is offline
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Default PT 12 loses hardware set-up

I have a problem I periodically encounter: PT loses the hardware set-up. For example, I can be working on several projects in day, experiencing no technical problems. Then, after shutting down for a break and resuming work, I get the error message “ Digidesign card not installed.” (I’m using a Silverface Apollo interface firewire system. It is showing it’s age, but it does everything I want it to.)
If I attempt to start a project, I can’t run set-up- all options are grayed out. I therefore have to exit Pro Tools, shut the system down, re-boot the system, and re-start Pro Tools. If I go to set-up before loading a project, I can then find and select Universal Audio hardware, select it, and resume work.
An annoyance, to be sure. I can have this occur several times in a day, then go for weeks without it happening again. What’s up, and how do I fix it?

Last edited by mickeyrouse; 08-10-2021 at 07:05 PM.
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Old 08-08-2021, 08:42 AM
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albee1952 albee1952 is offline
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Default Re: PT 12 loses hardware set-up

Replace the firewire cable and try another firewire port would be my first 2 things to try(and don't do this with everything powered ON....just to be safe)
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Old 08-10-2021, 07:04 PM
mickeyrouse mickeyrouse is offline
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Default Re: PT 12 loses hardware set-up

Ahh ha!!

That may well be it.
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