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  #1  
Old 10-25-2021, 09:05 AM
beanbagjimmy beanbagjimmy is offline
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Join Date: Jan 2019
Location: Montreal
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Default S4 stuck on AVID logo screen

Hi guys,
Hoping you can help out here. We had an outage over the weekend and seem to have lost our network configuration on our S4.

Our setup is very simple. We have a dedicated switch that all our devices connect to (an S4, a few S1s and Mac Pros). We set a static IP on the S4 and it served DHCP to all other devices.

Since the power outage, the S4 won't fully boot up and we are stuck with the AVID logo on all screens. We can see the IP of the S4 was reset to a 169.254 default IP but we can't get into the Windows OS or the S4 UI. The WSControlApp on our MacPro says the Master Module not found, even though I've selected the correct Network Interface and DeskID.

Is there a way we can hard reset the S4 to get past the AVID logo screen so we can re-configure it? Has anyone else experienced this?

Thanks so much!
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  #2  
Old 10-25-2021, 02:20 PM
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creativecontrol creativecontrol is offline
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Join Date: Nov 2007
Location: Madison, WI
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Default Re: S4 stuck on AVID logo screen

It should be possible to connect a PC keyboard and perform Control + Alt Delete to log out of the S6 User -> Admin user. PM me and we can try and assist.

best,


Jeff
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  #3  
Old 10-26-2021, 08:17 AM
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EddieJones EddieJones is offline
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Join Date: Dec 2014
Location: Santa Cruz
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Default Re: S4 stuck on AVID logo screen

If what Jeff says doesn't work, it sounds like the Windows Embedded image is damaged. Use the USB restore key to boot off.
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