Carbon Overheating Message

[andymixer]

Hello everyone,

This afternoon I just installed Pro Tools 2023.6 and after working for about an hour I received this message I've never seen before:

"The Pro Tools Carbon 2396 interface internal temperature is higher than expected, which could result in overheating. The device may need to be serviced." [see attached screenshot]

I've had my Carbon for over a year and never had a message like this nor any issues with the unit being to hot. Should I be worried?

Anyone else have any light to shed on this matter?

[dominicperry]

I've never seen this, and Avid assured me that before they changed the firmware to reduce the fan speed (which happened a long while back) that they had tested with the reduced fan speed and with multiple Carbons all in a rack on top of each other, and they were fine. So this implies to me that either a sensor has gone wrong, the fan has failed or you've blocked up the vents. Or it's too hot in your studio.

I'd start a case with Avid, you don't want to cook the box.

Dominic

[andymixer]

Thanks Dominic. A little later I restarted Pro Tools and ran a session for about 3 hours and never saw the message again. Guess I'll wait and see if it happens again.

[makeller]

I built a custom cabinet for my Carbon and noticed that it was running quite hot. I ended up buying an 80mm 5v Noctua fan and a Noctua fan controller to draw air out of the Carbon. I connected with Velcro. I run the fan slow but I can feel the warm air coming out, which I'm always happy about! Good 45$ spend