Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Pro Tools | Carbon

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-07-2021, 02:20 PM
table17 table17 is offline
Member
 
Join Date: Feb 2009
Location: ventura
Posts: 23
Default Carbon internal talkback system - not great results here

The quality of the talkback system on my Carbon seems wayyy off, in a bad way. Does the talkback system sound "okay" to anyone else?

For me, the amount of cooling-fan noise from inside the Carbon makes the talkback nearly unusable. But worse, and with gain in Hardware Setup set to lowest setting of 0dB, the system is quick to distort. If I talk with any amount of extra volume in my voice, about 1 foot away from the unit, it's overdrive city.

I've tried to test this on the Carbon's internal headphone amps, also routed outputs to external headphone distribution amps. All results are sub-par, to say the least.
Reply With Quote
  #2  
Old 02-08-2021, 05:31 AM
LFO LFO is offline
Member
 
Join Date: Jun 2001
Location: France
Posts: 130
Default Re: Carbon internal talkback system - not great results here

Hi, well I quickly try the internal Talkback on my Carbon and could hear as you the noise you're talking about.I didn't realise it was the fan but of course it makes sense) in fact I thought I was doing something improperly and having no time to investigate I just decided to see later.....Didn't notice distortion on mine however.Anyway if it's normal behaviour, well I'm afraid this talkback is unusable.....
Reply With Quote
  #3  
Old 02-08-2021, 11:42 AM
Cowboy Bob's Avatar
Cowboy Bob Cowboy Bob is online now
Member
 
Join Date: Feb 2007
Location: Iowa
Posts: 401
Default Re: Carbon internal talkback system - not great results here

While I agree it ain't great, I use it strictly as a talk back.

That said, for my usage, I just simply insert Dyn3 gate, and I have no issues. Yes there is fan noise but the gate helps with that, and I've experimented with how much TB to send to the talent.

Also I have the gain set about 24.
__________________

"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob

Squaw Creek Road Studio

Bob
Pro Tools Standard (2021.6)| Pro Tools Carbon | Sibelius Ultimate (current version)
|
3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Catalina |

Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | Lenovo i7 ThinkPad | Win 7 Professional | Avid 003 + Rack |


Last edited by Cowboy Bob; 02-08-2021 at 02:17 PM.
Reply With Quote
  #4  
Old 02-08-2021, 03:00 PM
table17 table17 is offline
Member
 
Join Date: Feb 2009
Location: ventura
Posts: 23
Default Re: Carbon internal talkback system - not great results here

Today I got a reply from Avid - wow - great service! Someone at Avid Support saw this DUC post and emailed me.

So, the distortion I was experiencing is a known firmware issue. I rolled back PT from 2020.12 to 2020.11, reset firmware, and the mic levels are more realistic, not distorting anymore in normal use. I'll work in PT 2020.11 until next version rolls out.

For the fan noise, okay, I'll try a gate & finesse sends/volumes to talent. Thanks for that tip, Bob.

I also tried Waves x-noise, but that puts the talkback in 'native' mode with about 100ms delay. Waves z-noise introduced wayyy too much latency to be useful in a realtime use case. I'm going to try a demo of McDSP NR800 Noise Reduction Processor in AAX DSP mode & report back. Any other known/good noise reduction AAX DSP plugs out there?

Sure would be AWESOME if we could use an external microphone in the switchable/dimmable talkback system. I did try to use my own mic into input 24 (via adat), but that doesn't make use of switchable/dimmable functions that the talkback system utilizes.
__________________
Carbon / Mac Trashcan / Control 24
Reply With Quote
  #5  
Old 02-08-2021, 03:47 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,263
Default Re: Carbon internal talkback system - not great results here

Glad to see that CS got back to you already! Had you logged a support case for this?
__________________
Reply With Quote
  #6  
Old 02-08-2021, 03:52 PM
Cowboy Bob's Avatar
Cowboy Bob Cowboy Bob is online now
Member
 
Join Date: Feb 2007
Location: Iowa
Posts: 401
Default Re: Carbon internal talkback system - not great results here

Quote:
Originally Posted by jeffro View Post
Glad to see that CS got back to you already! Had you logged a support case for this?
Not to hijack this thread, but I’ll tell ya what, it sure seems that Carbon is getting a lot of visibility with CS and the development team members.

Kudos to y’all for that.
__________________

"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob

Squaw Creek Road Studio

Bob
Pro Tools Standard (2021.6)| Pro Tools Carbon | Sibelius Ultimate (current version)
|
3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Catalina |

Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | Lenovo i7 ThinkPad | Win 7 Professional | Avid 003 + Rack |

Reply With Quote
  #7  
Old 02-09-2021, 04:02 PM
MCorbin's Avatar
MCorbin MCorbin is offline
Avid
 
Join Date: Jan 2016
Location: New York, NY
Posts: 47
Default Re: Carbon internal talkback system - not great results here

Shoot, I think myself or Kyle have spoken with all of you at one point or another!

Jeffro, yes, we have a case for table17.

Thank you all for your passion & your patience.

m
__________________
Mark Corbin
Avid
Eucon Surface & Pro Tools Product Champion
Audio Services Supervisor

For immediate assistance:
S6 Support - 888-456-3444
Venue Support - 650-237-1711
Euphonix Support - 650-237-1604
Pro Tools Support - 650-237-1700
Reply With Quote
  #8  
Old 02-09-2021, 04:54 PM
Kyle Splittgerber's Avatar
Kyle Splittgerber Kyle Splittgerber is offline
Avid
 
Join Date: Nov 2013
Location: CA
Posts: 490
Default Re: Carbon internal talkback system - not great results here

Hello Everyone,

To follow up on this, we've recently discovered an issue with Talkback mic distortion on some units. We're working on a fix for this in the next Pro Tools release. In the meantime, please contact support for assistance if you haven't done so already. Thanks.
avid.com/learn-and-support/contact-audio-and-music-support
__________________
Kyle Splittgerber
Senior Principal Product Designer
Avid
Berkeley, CA
Reply With Quote
  #9  
Old 02-09-2021, 07:23 PM
table17 table17 is offline
Member
 
Join Date: Feb 2009
Location: ventura
Posts: 23
Default Re: Carbon internal talkback system - not great results here

yes, thanks, I have a ticket started. Firmware has helped with the distortion/level concerns. Fan noise still there. Hope a solution comes up for fan noise.

Suggestion, and maybe this is already possible: If AVID has the ability to allow us to utilize one of the other first 24 inputs with an external TB mic, and INCLUDE that input as 'switchable' when clicking the TB button, that would be a nice solution to have an external mic in use for TB.

That way, when we're using all 24 inputs, yeah, let's use the built in mic. However, when tracking smaller ensembles or individuals, allow us to toggle the TB system over to input 24 (in i/o settings or other setup page) and use an external mic for an intimate and better sounding TB mic.
__________________
Carbon / Mac Trashcan / Control 24
Reply With Quote
  #10  
Old 02-09-2021, 07:49 PM
Kyle Splittgerber's Avatar
Kyle Splittgerber Kyle Splittgerber is offline
Avid
 
Join Date: Nov 2013
Location: CA
Posts: 490
Default Re: Carbon internal talkback system - not great results here

Quote:
Originally Posted by table17 View Post
yes, thanks, I have a ticket started. Firmware has helped with the distortion/level concerns. Fan noise still there. Hope a solution comes up for fan noise.

Suggestion, and maybe this is already possible: If AVID has the ability to allow us to utilize one of the other first 24 inputs with an external TB mic, and INCLUDE that input as 'switchable' when clicking the TB button, that would be a nice solution to have an external mic in use for TB.

That way, when we're using all 24 inputs, yeah, let's use the built in mic. However, when tracking smaller ensembles or individuals, allow us to toggle the TB system over to input 24 (in i/o settings or other setup page) and use an external mic for an intimate and better sounding TB mic.
Good idea!
__________________
Kyle Splittgerber
Senior Principal Product Designer
Avid
Berkeley, CA
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone else getting great results with a Macbook? H-man 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 7 12-15-2008 04:42 PM
Internal Talkback mic how to set it up Amr Mahmoud ICON & C|24 2 11-06-2008 04:43 PM
D-Command (Internal Talkback) Craig Timmis ICON & C|24 8 12-04-2007 01:09 AM
Setting up Internal Talkback Mic PTGuy ICON & C|24 6 08-28-2006 05:25 PM
Tape brought back with PT....great results... Roy Howell 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 22 10-06-2003 10:09 PM


All times are GMT -7. The time now is 03:16 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com