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  #11  
Old 03-25-2023, 12:37 PM
elbear98 elbear98 is offline
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Default Re: playcell

Quote:
Originally Posted by tonyw7 View Post
Has anyone encountered a problem with playcell?
I installed PT latest update along with the both downloads of playcell via avid link.

When I insert playcell I get an empty black window.
All my other virtual instruments work fine after this update.



Mac pro 2013
Monterey latest update.
Same but with mine's it's all the Avid instruments.
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  #12  
Old 03-25-2023, 01:06 PM
StanleyPat StanleyPat is offline
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Default Re: playcell

I have the same problem: I found this: https://avid.secure.force.com/pkb/ar...-Release-Notes

I tried what they suggested:
- Delete the ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder
- Launch PT and insert PlayCell, close
- Reinstall Palette Series

PlayCell works - BUT I cannot reload the Palette :-( MyAvid says I've already downloaded it.
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  #13  
Old 03-25-2023, 01:39 PM
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Ben Jenssen Ben Jenssen is offline
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Default Re: playcell

Quote:
Originally Posted by StanleyPat View Post
I have the same problem: I found this: https://www.pro-tools-expert.com/pro...023-3-released > see article quite at the bottom.

I tried what they suggested:
- Delete the ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder
- Launch PT and insert PlayCell, close
- Reinstall Palette Series

PlayCell works - BUT I cannot reload the Palette :-( MyAvid says I've already downloaded it.
Same workaround mentioned earlier in the thread. Worked for me. And I re-downloaded the Palette installer from Avid/Myproducts/Protools/downloads just fine.
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  #14  
Old 03-25-2023, 01:50 PM
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jeffro jeffro is offline
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Default Re: playcell

This issue with the workaround was included in our release notes. You can download the installer from my.avid.com/products > Pro Tools > VIEW... and run that again.
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  #15  
Old 04-12-2023, 12:45 PM
Rhythmitist Rhythmitist is offline
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Default Re: PlayCell is just an empty black window [XUJAM-190]

Don't know what I'm missing here, but I haven't been able to get any of the "cell" instruments to show anything other than a black window. I've tried re-downloading all 3 instruments from My Avid account. I'm not getting a ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder installed, otherwise, I would try the "workaround" specified in the release notes (Released March 24, 2023). The new release notes (Released March 30, 2023) led me to believe that the bug was fixed, but when the issue remained, I tried the re-download/re-install process. Still to no avail.

Avid guys...What am I missing?

Thanks!
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  #16  
Old 06-16-2023, 11:25 AM
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BCnSTL BCnSTL is offline
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Default Re: PlayCell is just an empty black window [XUJAM-190]

After messing with it - Playcell will open but the presets are blank.
I have an existing session with a playcell instance where I somehow saved it with a preset - and it loads the preset - but the browser is still blank.
Very strange.
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  #17  
Old 09-28-2023, 07:13 AM
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Default Re: PlayCell is just an empty black window [XUJAM-190]

Unapproved due to forum rules and posting guidelines
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  #18  
Old 02-03-2024, 12:50 PM
toutou toutou is offline
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Default Re: PlayCell is just an empty black window [XUJAM-190]

Hi all !


I am on Windows 10 and I have the same issue with Synt cell and Groove cell
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