Carbon - How to renew? Perpetual or subscription?

[abc1mce2]

Originally Posted by mellotronik

Hi,

Isn't a text related to perpetuity supposed to appear once the license that comes with Carbon expires?



To those who have that expired license, what appears to them? (see my capture)

Are you still able to use this license to run PT as of today (now that the license says expired)?

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[mellotronik]

Originally Posted by abc1mce2

Are you still able to use this license to run PT as of today (now that the license says expired)?

Hi!, no, I can't.

I just open a ticket, so I'll see what happens

[MCorbin]

So we retroactively deployed all of the parachutes. If you have an expired Pro Tools | Carbon Pro Tools Subscription that does NOT show as a perpetual license in iLok Manager, please open up a Support Ticket so we can get you fixed.

Also, there is a 14 day grace period between when the subscription flips to a perpetual that it will be listed as expired, but still functions as subscription.

Here are some images to offer guidance...

https://www.dropbox.com/s/2cmlch8w9r...chute.png?dl=0

https://www.dropbox.com/s/yg8too7dcv...20ILM.png?dl=0

[mellotronik]

Originally Posted by MCorbin

So we retroactively deployed all of the parachutes. If you have an expired Pro Tools | Carbon Pro Tools Subscription that does NOT show as a perpetual license in iLok Manager, please open up a Support Ticket so we can get you fixed.

Also, there is a 14 day grace period between when the subscription flips to a perpetual that it will be listed as expired, but still functions as subscription.

Here are some images to offer guidance...

https://www.dropbox.com/s/2cmlch8w9r...chute.png?dl=0

https://www.dropbox.com/s/yg8too7dcv...20ILM.png?dl=0

Thanks Mark

I opened a case last Thursday 3rd (04370655), but the answer I got was to look at the FAQ...

Thank you for the screenshots you show me, this is not the information I receive in "My Products".

Ilok Manager, shows that license as expired, consistent with what is shown in "My Products". (But the PT Ultimate one that came after clearly says "perpetual").

I will wait to see what the technician answers me again.

Good day

[MCorbin]

Mellotronik

Can you verify that your Subscription license no longer works? I see that it says expired both in MyAvid and in iLok. You are in a "grace" period where your Subscription should STILL work.

Anyhow, please verify so I can get this in front of the IT team.

[mellotronik]

Originally Posted by MCorbin

Mellotronik

Can you verify that your Subscription license no longer works? I see that it says expired both in MyAvid and in iLok. You are in a "grace" period where your Subscription should STILL work.

Anyhow, please verify so I can get this in front of the IT team.

Hi Mark,

I just deactivated everything I had in my account and I tried one by one.

When I reactivated the license that I recognize is from PT Carbon (by the ID), I was finally able to work.
The message appears that it will be operational as such until March 10, which I understand is the grace period.

I assure you that before I did all this, I couldn't start PT (except by activating Ultimate).

However, after the 10th should a different message appear in My Avid? or in iLok referring to perpetuity? or does it just work as such?

Thanks

[MCorbin]

After the 10th, it will flip to a perpetual license. Once it's in a perpetual state, it'll loose anything associated with the subscription... things like the Avid Complete Plugin Bundle, HEAT, & Melodyne 5. Let me know if this is not the case today!

[mellotronik]

Originally Posted by MCorbin

After the 10th, it will flip to a perpetual license. Once it's in a perpetual state, it'll loose anything associated with the subscription... things like the Avid Complete Plugin Bundle, HEAT, & Melodyne 5. Let me know if this is not the case today!

Hi Marc, I waited until today to test the license and it no longer appears, only the PT Ultimate license (see screenshot)

But there is a new "subscription" option that expires in 14 days. Apologies Marc, but this has confused me a lot.

(In ilok Licence Manager directly, I can't activate the license based on its "Id")

[abc1mce2]

Originally Posted by mellotronik

Hi Marc, I waited until today to test the license and it no longer appears, only the PT Ultimate license (see screenshot)

But there is a new "subscription" option that expires in 14 days. Apologies Marc, but this has confused me a lot.

(In ilok Licence Manager directly, I can't activate the license based on its "Id")

Was this ever resolved?

[mellotronik]

Originally Posted by abc1mce2

Was this ever resolved?

Unfortunately, not